Display modes
Views support three display modes:Table
Table
Detailed analysis with customizable columns. Choose which fields to display and adjust column widths for your preferred layout. Custom fields are grouped separately in the column visibility menu for easy management.
List
List
Streamlined readability with essential ticket information. Compact format for scanning through tickets quickly.
Kanban
Kanban
Visual workflow management with columns organized by status or other criteria. Drag tickets between columns to update their status. Collapse columns to focus on specific workflow stages.Collapse and expand columnsCollapse columns you’re not actively working with by clicking in the column header. Collapsed columns display vertically with the column name and ticket count. Expand collapsed columns by clicking anywhere on them or the expand button.Empty columns collapse by default. Your preferences save per view and don’t affect other team members. Dropping a ticket on a collapsed column expands it automatically.
Create views
Create views to save specific configurations for different workflows or responsibilities.Set privacy
Choose whether the view should be private (visible only to you) or shared with your workspace.
Views appear in your sidebar navigation and can show unread ticket counts for new activity.
Customize views
Configure how tickets are filtered, grouped, and sorted in each view.Filters
Filters
Apply filters to focus on relevant tickets:
- Status: Filter by open, resolved, or closed tickets
- Assignee: Show tickets assigned to specific team members
- Priority: Focus on high, medium, or low priority tickets
- Due date: View tickets due within specific time ranges
- Channel: Filter tickets from specific
- Category: Filter by
- Tags: Filter by
- Custom fields: Filter by any values
Grouping
Grouping
Group tickets into logical categories:
- Status: Group by ticket status
- Assignee: Group by
- Priority: Group by
- Parent ticket: Group by parent ticket relationships
- Channel: Group by channel
- Category: Group by
- Custom fields: Group by custom field values
Sorting
Sorting
Sort tickets to prioritize your work:
- Creation date: Newest or oldest first
- Priority: Highest or lowest priority first
- Due date: Soonest or latest due date first
- Title: Alphabetical order
- Updated date: Most recently updated first
When you modify filters, display modes, grouping, or sorting for a view, your changes persist automatically. Your configuration is preserved every time you return to that view.
Edit and delete views
Workspace members can edit shared views. Private views can only be edited by their owner. To delete a view, click the view options menu and select Delete. Private views can only be deleted by their owner. Shared views can be deleted by any workspace member.Organize with collections
View collections provide a folder-like structure for organizing multiple related views. Collections reduce clutter in your sidebar navigation by grouping related views together.Create collections
Open collection creation
Click the + button in the Views section of your sidebar and select New Collection.
Name your collection
Give it a descriptive name based on the views you’ll group (e.g., “Project Alpha”, “Support Team”, “Weekly Reviews”).
Set privacy
Choose private or shared. Private views can only be placed in private collections. Public views can only be placed in public collections.
Collections can be edited and deleted by their owner or any workspace member (for shared collections). Private collections can only be managed by their owner.