Queues
Ticket
Ticket Link
Ticket Message
User Group
webhooks
Workspace
Updates a workspaces
PUT
/
workspaces
/
{id}
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curl --request PUT \
--url https://core.api.ravennahq.com/api/workspaces/{id} \
--header 'Content-Type: application/json' \
--header 'x-ravenna-api-token: <api-key>' \
--data '{
"name": "<string>",
"slug": "<string>",
"color": "tomato",
"private": true,
"defaultQueueId": "<string>",
"slackBotUsername": "<string>",
"slackBotIcon": {
"base64": "<string>",
"fileName": "<string>"
},
"slackEmojiActions": {
"connect_new_queue": {
"native": "<string>",
"id": "<string>"
},
"connect_existing_queue": {
"native": "<string>",
"id": "<string>"
},
"connect_triage_channel": {
"native": "<string>",
"id": "<string>"
},
"create_ticket": {
"native": "<string>",
"id": "<string>"
},
"create_ticket_form_qna": {
"native": "<string>",
"id": "<string>"
},
"submit_request": {
"native": "<string>",
"id": "<string>"
},
"show_request_types": {
"native": "<string>",
"id": "<string>"
},
"edit_ticket": {
"native": "<string>",
"id": "<string>"
},
"assign_ticket": {
"native": "<string>",
"id": "<string>"
},
"assign_to_me": {
"native": "<string>",
"id": "<string>"
},
"approve_ticket": {
"native": "<string>",
"id": "<string>"
},
"decline_ticket": {
"native": "<string>",
"id": "<string>"
},
"follow_ticket": {
"native": "<string>",
"id": "<string>"
},
"unfollow_ticket": {
"native": "<string>",
"id": "<string>"
},
"edit_tags": {
"native": "<string>",
"id": "<string>"
},
"set_priority": {
"native": "<string>",
"id": "<string>"
},
"set_status": {
"native": "<string>",
"id": "<string>"
},
"view_ticket": {
"native": "<string>",
"id": "<string>"
},
"view_thread": {
"native": "<string>",
"id": "<string>"
},
"resolve_ticket": {
"native": "<string>",
"id": "<string>"
},
"close_ticket": {
"native": "<string>",
"id": "<string>"
},
"reopen_ticket": {
"native": "<string>",
"id": "<string>"
},
"create_private_channel": {
"native": "<string>",
"id": "<string>"
},
"agent_feedback_yes": {
"native": "<string>",
"id": "<string>"
},
"agent_feedback_no": {
"native": "<string>",
"id": "<string>"
},
"kb_suggested_response_send": {
"native": "<string>",
"id": "<string>"
},
"kb_suggested_response_dismiss": {
"native": "<string>",
"id": "<string>"
},
"kb_no_answer_create_ticket": {
"native": "<string>",
"id": "<string>"
},
"list_my_tickets": {
"native": "<string>",
"id": "<string>"
},
"list_open_tickets": {
"native": "<string>",
"id": "<string>"
},
"kb_no_answer_dismiss": {
"native": "<string>",
"id": "<string>"
},
"suggest_response": {
"native": "<string>",
"id": "<string>"
},
"dismiss": {
"native": "<string>",
"id": "<string>"
},
"generate_knowledge": {
"native": "<string>",
"id": "<string>"
},
"csat_1": {
"native": "<string>",
"id": "<string>"
},
"csat_2": {
"native": "<string>",
"id": "<string>"
},
"csat_3": {
"native": "<string>",
"id": "<string>"
},
"csat_4": {
"native": "<string>",
"id": "<string>"
},
"csat_5": {
"native": "<string>",
"id": "<string>"
}
}
}'
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{
"id": "<string>",
"name": "<string>",
"slug": "<string>",
"organizationId": "<string>",
"creatorId": "<string>",
"private": true,
"color": "tomato",
"slackBotIconUrl": "<string>",
"slackBotUsername": "<string>",
"slackEmojiActions": "<any>",
"defaultQueueId": "<string>",
"slackTriageChannel": {
"id": "<string>"
},
"activePersonality": {
"id": "<string>",
"workspaceId": "<string>",
"tone": "<string>",
"emoji": "<string>",
"length": "<string>",
"greeting": "<string>",
"branding": "<string>",
"createdAt": "<string>",
"updatedAt": "<string>"
},
"settings": {
"id": "<string>",
"ticketAssigneeScope": "<string>"
},
"createdAt": "<string>",
"updatedAt": "<string>",
"deletedAt": "<string>"
}
Authorizations
Path Parameters
Body
application/json
Response
200
application/json
Successful response
The response is of type object
.
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curl --request PUT \
--url https://core.api.ravennahq.com/api/workspaces/{id} \
--header 'Content-Type: application/json' \
--header 'x-ravenna-api-token: <api-key>' \
--data '{
"name": "<string>",
"slug": "<string>",
"color": "tomato",
"private": true,
"defaultQueueId": "<string>",
"slackBotUsername": "<string>",
"slackBotIcon": {
"base64": "<string>",
"fileName": "<string>"
},
"slackEmojiActions": {
"connect_new_queue": {
"native": "<string>",
"id": "<string>"
},
"connect_existing_queue": {
"native": "<string>",
"id": "<string>"
},
"connect_triage_channel": {
"native": "<string>",
"id": "<string>"
},
"create_ticket": {
"native": "<string>",
"id": "<string>"
},
"create_ticket_form_qna": {
"native": "<string>",
"id": "<string>"
},
"submit_request": {
"native": "<string>",
"id": "<string>"
},
"show_request_types": {
"native": "<string>",
"id": "<string>"
},
"edit_ticket": {
"native": "<string>",
"id": "<string>"
},
"assign_ticket": {
"native": "<string>",
"id": "<string>"
},
"assign_to_me": {
"native": "<string>",
"id": "<string>"
},
"approve_ticket": {
"native": "<string>",
"id": "<string>"
},
"decline_ticket": {
"native": "<string>",
"id": "<string>"
},
"follow_ticket": {
"native": "<string>",
"id": "<string>"
},
"unfollow_ticket": {
"native": "<string>",
"id": "<string>"
},
"edit_tags": {
"native": "<string>",
"id": "<string>"
},
"set_priority": {
"native": "<string>",
"id": "<string>"
},
"set_status": {
"native": "<string>",
"id": "<string>"
},
"view_ticket": {
"native": "<string>",
"id": "<string>"
},
"view_thread": {
"native": "<string>",
"id": "<string>"
},
"resolve_ticket": {
"native": "<string>",
"id": "<string>"
},
"close_ticket": {
"native": "<string>",
"id": "<string>"
},
"reopen_ticket": {
"native": "<string>",
"id": "<string>"
},
"create_private_channel": {
"native": "<string>",
"id": "<string>"
},
"agent_feedback_yes": {
"native": "<string>",
"id": "<string>"
},
"agent_feedback_no": {
"native": "<string>",
"id": "<string>"
},
"kb_suggested_response_send": {
"native": "<string>",
"id": "<string>"
},
"kb_suggested_response_dismiss": {
"native": "<string>",
"id": "<string>"
},
"kb_no_answer_create_ticket": {
"native": "<string>",
"id": "<string>"
},
"list_my_tickets": {
"native": "<string>",
"id": "<string>"
},
"list_open_tickets": {
"native": "<string>",
"id": "<string>"
},
"kb_no_answer_dismiss": {
"native": "<string>",
"id": "<string>"
},
"suggest_response": {
"native": "<string>",
"id": "<string>"
},
"dismiss": {
"native": "<string>",
"id": "<string>"
},
"generate_knowledge": {
"native": "<string>",
"id": "<string>"
},
"csat_1": {
"native": "<string>",
"id": "<string>"
},
"csat_2": {
"native": "<string>",
"id": "<string>"
},
"csat_3": {
"native": "<string>",
"id": "<string>"
},
"csat_4": {
"native": "<string>",
"id": "<string>"
},
"csat_5": {
"native": "<string>",
"id": "<string>"
}
}
}'
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{
"id": "<string>",
"name": "<string>",
"slug": "<string>",
"organizationId": "<string>",
"creatorId": "<string>",
"private": true,
"color": "tomato",
"slackBotIconUrl": "<string>",
"slackBotUsername": "<string>",
"slackEmojiActions": "<any>",
"defaultQueueId": "<string>",
"slackTriageChannel": {
"id": "<string>"
},
"activePersonality": {
"id": "<string>",
"workspaceId": "<string>",
"tone": "<string>",
"emoji": "<string>",
"length": "<string>",
"greeting": "<string>",
"branding": "<string>",
"createdAt": "<string>",
"updatedAt": "<string>"
},
"settings": {
"id": "<string>",
"ticketAssigneeScope": "<string>"
},
"createdAt": "<string>",
"updatedAt": "<string>",
"deletedAt": "<string>"
}
Assistant
Responses are generated using AI and may contain mistakes.