Keyboard shortcuts for the Admin: navigate workspaces, create and triage tickets, open the command launcher, and trigger common actions.
Ravenna supports keyboard shortcuts for navigating your workspace, managing tickets, and accessing common actions. Shortcuts that use a modifier key work across platforms: ⌘ on Mac maps to Ctrl on Windows and Linux, and ⌥ (Option) on Mac maps to Alt on Windows and Linux.
Press ⌘ + K (Mac) or Ctrl + K (Windows/Linux) from anywhere in Ravenna to open the command launcher. The launcher provides search and quick actions in a single overlay.
These shortcuts are available when viewing a ticket.
Mac
Windows / Linux
Action
⌘ + A
Ctrl + A
Archive ticket
M
M
Move ticket to a different channel
⌥ + T
Alt + T
Assign tags
←
←
Open the previous ticket in the current view
→
→
Open the next ticket in the current view
⌘ + Enter
Ctrl + Enter
Send message or submit form
The previous and next ticket shortcuts follow the order of the view you opened the ticket from. Open a ticket from a channel or saved view to enable them. The on-screen arrows next to the ticket title do the same thing.
