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Channels organize tickets by team, topic, or workflow. Every ticket belongs to a channel, and each channel functions as a dedicated container with its own:
  • Prefix - Appears in ticket numbers (e.g., HELP-123)
  • Settings - Controls ticket creation, automation, and notifications
  • Integrations - Connects to Slack, email, forms, and external systems
  • Routing rules - Determines which tickets land in the channel
Use channels to separate work by team (Engineering, Support), topic (Bugs, Features), or workflow stage.
Last modified on June 6, 2026