You’re testing Broadcasts, a new feature in beta. Broadcasts sends one announcement from Ravenna to many places in Slack:
- Write once: a notification title, a formatted message, and up to five attachments, sent as the Ravenna app or as a workspace member.
- Reach the right people: Slack channels, individual people, and every member of a group.
- Send on your schedule: send now, send yourself a test, or schedule, reschedule, and cancel.
- Follow up: see who received it and how they reacted, and get a ticket when a reply asks for something.
How to test
How to test
1
Draft a broadcast
Click Broadcasts in the workspace sidebar, then New. Add a notification title, type
/ to add a heading and a list, and attach a file. Leave the page and come back to check that the draft saved. See Create a broadcast.2
Pick a sender and audience
In Configure broadcast, set Sender to yourself. Under Audience, switch between Channels, Users, and Groups and select one of each. Check that the message preview shows your name and that the channel list only has channels the Ravenna app has joined. See Choose the sender and audience.
3
Send a test
Click Send test and check the direct message: your name and photo as the sender, the title as the heading, the formatted message, and the attachment in the thread.
4
Schedule, then cancel
Choose Schedule for later, pick a time a few minutes out, and click Schedule. Check that the broadcast becomes Scheduled and can no longer be edited, then click Cancel schedule and check that it returns to Draft. See Change a scheduled broadcast.
5
Send and check results
Send the broadcast now. In Delivery details, check that each channel and person appears with a delivery status, and that each group member got their own direct message. React to the message in Slack and check the Reactions count. See Track delivery.
6
Reply in Slack
Reply “thanks” in the broadcast’s thread, then reply with a question. Check that one ticket titled Re: and the broadcast title appears once the question is posted, and that it counts toward Tickets from replies. See Replies become tickets.
7
Duplicate and clean up
On the Broadcasts list, duplicate the sent broadcast and check that the copy opens as a draft with the same message, sender, and audience. Then select several drafts and delete them together. See Manage broadcasts.
Known limitations
Known limitations
These work as designed. Don’t report them as bugs:
- Broadcasts deliver to Slack only.
- AI agents don’t reply on tickets created from broadcast replies.
- Ravenna delivers about one message per second, so a large audience takes a few minutes to finish sending.
- A channel only appears in the audience list after the Ravenna app is added to it in Slack.
- The title appears in the Slack message as its heading as well as in the notification preview.
- Sending as a person posts as the Ravenna app with that person’s name and photo. Attachments then arrive as a reply in the message’s thread.
- A scheduled broadcast can’t be edited. Cancel the schedule to change it.
- Duplicating a broadcast copies its message, sender, and audience, but not its attachments.