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The Ravenna web portal provides organization admins and workspace members with a complete interface for managing and responding to tickets. Access your workspace, view tickets, respond to requests, and configure settings through the web application.

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Overview

Complete ticket management

View, respond to, and manage all tickets in your workspace from one interface.

Organization settings

Configure workspaces, channels, forms, and integrations through the settings panel.

Quick actions

Use keyboard shortcuts and command launcher for fast ticket creation and navigation.

Multi-workspace support

Switch between workspaces and manage tickets across your entire organization.

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Access the web portal

Access the Ravenna web portal at your organization’s unique URL.

Direct URL

Navigate to your organization’s Ravenna URL:
https://app.ravenna.ai
Sign in with your organization credentials or SSO provider.
Access the web portal directly from Slack using the Ravenna app home or ticket links.Ticket links in Slack open the corresponding ticket in the web portal for detailed management.

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Key features

Ticket management

View and manage all tickets in your workspace:
  • View tickets by channel, assignment, or custom filters
  • Respond to tickets with comments and internal notes
  • Update ticket status, priority, and assignments
  • Track ticket history and activity
  • Create new tickets using the New button or
Configure your workspace and organization settings:
  • Manage and routing rules
  • Set up and custom fields
  • Configure integrations with Slack, Jira, Linear, and more
  • Manage workspace members and permissions
  • Set up AI Agents and workflows
Track workspace performance and ticket metrics:
  • View ticket volume and trends
  • Monitor response and resolution times
  • Analyze team performance
  • Generate custom reports
Explore detailed metrics in Analytics.
Use keyboard shortcuts for fast navigation and actions:Press ⌘ + K (Mac) or Ctrl + K (Windows/Linux) to open the command launcher.
Learn more about keyboard shortcuts in Command launcher.

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Access control

Access to the web portal is restricted to organization admins and workspace members who manage and respond to tickets.

Organization admins

Full access to all organization settings, workspaces, and tickets. Can:
  • Manage organization-wide settings and billing
  • Create and configure workspaces
  • Manage all members and permissions
  • Access all tickets across the organization
Access to assigned workspaces for managing and responding to tickets. Can:
  • View and respond to tickets in their workspace
  • Create tickets on behalf of users
  • Configure workspace settings (if granted permission)
  • Manage channels and integrations within their workspace
End users who submit requests do not access the web portal. They interact with Ravenna through:
  • Slack channels and DMs
  • Email
  • Public web forms (when configured)