When to create a workspace
Create a new workspace when a team or department needs its own support workflow. Common examples:Each workspace operates independently, so teams can configure their own , forms, , and without affecting other teams.
You do not need a separate workspace for every Slack channel or project. Workspaces are best suited for distinct teams with their own support processes. Use within a workspace to organize tickets by topic or workflow.
Create a workspace
1
Open workspace switcher
Click the workspace name in the top-left corner of the Ravenna Portal.
2
Select create workspace
Click Create workspace at the bottom of the workspace list.
3
Name the workspace
Enter a clear, descriptive name that reflects the team or function (e.g., “IT Operations” or “People Ops”).
4
Configure the workspace
Set up channels, forms, categories, and other settings to match your team’s support process.
Organization admins can restrict workspace creation to admins only. If you do not see the option to create a workspace, contact your organization admin.
Visibility
Workspaces can be public or private. Toggle visibility in Workspace Settings > General.Visibility controls the queue: who can browse the workspace and see other people’s tickets in it.- Public: organization admins and members reach the workspace automatically with requester access, which lets them file and track their own tickets. Working the queue (editing, assigning, private notes) requires being added as a workspace member.
- Private: only workspace members can browse the queue or see other people’s tickets. Private workspaces are useful for teams handling sensitive requests like HR or Security.
Learn more about roles and access, including the three workspace access tiers.
Add someone to a workspace
Add people to a workspace when they need to work its tickets. This is done by a workspace admin, and it is also the way to bring a brand-new person into your organization.1
Open workspace members
In the workspace, click the Members tab to see everyone in it.
2
Add a member
Click + Member. Choose an existing organization member, or type an email address to add someone new. Adding a new email creates their organization membership at the same time.
3
Set the workspace role
Assign Admin or Member. The Send invitation email toggle is on by default. Turn it off to add someone without emailing them.
4
Edit a member
Click a member’s row to open their details, then click Edit to change their role or remove them from the workspace.
You do not need to add people to a workspace just so they can submit requests. Anyone in your company can already file requests to a public workspace. Add someone as a member only when they need to work its tickets. See roles and access.
The workspace Guest role is deprecated and can no longer be assigned. Only Admin and Member are selectable. If a workspace still shows a legacy Guest, edit that member and switch them to Member or Admin.
Manage invitations
When you add members, Ravenna sends invitation emails by default.- Skip invitation emails: turn off the Send invitation email toggle in the add member dialog. Useful when setting up a workspace before it is ready, or when onboarding in bulk.
- Resend in bulk: select members in the table, then click Resend invite in the bulk action bar. Ravenna reports how many were sent and flags any failures.
Bulk resend requires the admin role: workspace admins for workspace invitations, organization admins for organization invitations. Adding or removing a workspace member takes effect immediately.
Switching workspaces
Use the workspace switcher in the top-left corner to move between the workspaces you have access to. Ravenna remembers the last workspace you visited in each organization, so when you switch between organizations you return to where you left off instead of a default landing workspace.Learn more about workspace settings for channels, SLAs, statuses, tags, and other configuration.