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Views organize tickets by saving your display preferences, , and settings. Each view provides quick access to different workflows and ticket organizations.

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Display modes

Views support three display modes:

Table

Detailed analysis with customizable columns. Choose which fields to display and adjust column widths for your preferred layout.
Streamlined readability with essential ticket information. Compact format for scanning through tickets quickly.
Visual workflow management with columns organized by status or other criteria. Drag and drop tickets between columns to update their status.

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Create views

Create views to save specific configurations for different workflows or responsibilities.
1

Open view creation

Click the + button in the Views section of your sidebar.
2

Configure view

Set the view name and add an optional emoji.
3

Set privacy

Choose whether the view should be private (visible only to you) or shared with your workspace.
4

Save view

Click Create to save the view. It appears in your sidebar navigation.
Views appear in your sidebar navigation and can show unread ticket counts for new activity.

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Customize views

Configure how tickets are filtered, grouped, and sorted in each view.

Filters

Apply filters to focus on relevant tickets:
  • Status: Filter by open, resolved, or closed tickets
  • Assignee: Show tickets assigned to specific team members
  • Priority: Focus on high, medium, or low priority tickets
  • Due date: View tickets due within specific time ranges
  • Channel: Filter tickets from specific
  • Tags: Filter by
  • Custom fields: Filter by any values
Group tickets into logical categories:
  • Status: Group by ticket status
  • Assignee: Group by
  • Priority: Group by
  • Parent ticket: Group by parent ticket relationships
  • Channel: Group by channel
  • Custom fields: Group by custom field values
Sort tickets to prioritize your work:
  • Creation date: Newest or oldest first
  • Priority: Highest or lowest priority first
  • Due date: Soonest or latest due date first
  • Title: Alphabetical order
  • Updated date: Most recently updated first
When you modify filters, display modes, grouping, or sorting for a view, your changes persist automatically. Your configuration is preserved every time you return to that view.

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Edit and delete views

Workspace members can edit shared views. Private views can only be edited by their owner. To delete a view, click the view options menu and select Delete. Private views can only be deleted by their owner. Shared views can be deleted by any workspace member.

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Organize with collections

View collections provide a folder-like structure for organizing multiple related views. Collections reduce clutter in your sidebar navigation by grouping related views together.

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Create collections

1

Open collection creation

Click the + button in the Views section of your sidebar and select New Collection.
2

Name your collection

Give it a descriptive name based on the views you’ll group (e.g., “Project Alpha”, “Support Team”, “Weekly Reviews”).
3

Set privacy

Choose private or shared. Private views can only be placed in private collections. Public views can only be placed in public collections.
4

Add views

Drag and drop views into the collection from your sidebar.
Collections can be edited and deleted by their owner or any workspace member (for shared collections). Private collections can only be managed by their owner.

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Work with views

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Switch views

Click any view in the sidebar to instantly apply its configuration. This updates your filters, grouping, sorting, and display mode to match the selected view’s settings.

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Export tickets

Export tickets from any view to a CSV file for reporting or analysis.
1

Open the view

Navigate to the view containing the tickets you want to export.
2

Click Export

Click the Export button in the toolbar.
3

Download file

The CSV file downloads with all tickets matching the current view’s filters. The file is named using the view name and current date (e.g., My_Tickets_2026-01-13.csv).

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Share view URLs

Views are accessible through direct URLs. Bookmark specific views or share them with team members by copying the URL from your browser. Switching views updates the browser URL automatically.

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Unread notifications

Views display notification badges showing the count of unread tickets that match the view’s criteria. These badges indicate which views contain new activity.