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Create parent-child relationships between tickets to organize complex work into manageable components. Parent and child tickets can exist across different and , enabling cross-team collaboration and process tracking.

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Understanding parent-child relationships

Parent tickets contain one or more child tickets (also called subtickets). Use this hierarchy to break down large projects into smaller work items while maintaining clear connections between related tickets.
Parent and child tickets can exist in different channels and workspaces. This allows teams like IT and HR to collaborate and track shared processes while maintaining separate work environments.

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Add parent tickets

Establish a parent-child relationship by adding a parent to an existing ticket:

From ticket details

1

Open ticket

Navigate to the ticket details page.
2

Open relations menu

Click the actions dropdown and select Relations > Add Parent Ticket.
3

Select parent

Browse and select an existing ticket to serve as the parent.
4

Confirm

Click Save to establish the relationship.
1

Locate ticket

Find the ticket in any ticket list or table view.
2

Open relations menu

Click the actions dropdown in the rightmost column and select Relations > Add Parent Ticket.
3

Select parent

Browse and select an existing ticket to serve as the parent.
4

Confirm

Click Save to establish the relationship.

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Add child tickets

Add child tickets (subtickets) to a parent ticket:

From ticket details

Click the Add Subticket button in the ticket details page to create a new child ticket.
Click the actions dropdown, select Relations > Add Subticket, then create the new child ticket.
When creating a new ticket, specify a parent ticket to establish the relationship immediately.

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View relationships

Parent information

Child tickets display their parent ticket number and channel prefix. In ticket lists, child tickets show a parent badge you can click to navigate to the parent.
Parent tickets show a list of their child tickets with titles, descriptions, status, and priority. In ticket lists, parent tickets display a count of their child tickets.
Parent and child tickets can exist in different channels and workspaces, maintaining relationships across teams, departments, and project areas. This enables collaboration between teams like IT and HR while each team maintains their own workspace.
Group or sort tickets by parent in ticket lists and tables to see all related work items together.

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Manage relationships

Archive behavior

Archiving a parent ticket automatically archives all child tickets throughout the entire hierarchy. This ensures completed or paused projects are properly organized.
Unarchiving a parent ticket automatically unarchives all child tickets, restoring the complete project structure with relationships intact.
Deleting a parent ticket permanently deletes all child tickets throughout the entire hierarchy. This ensures clean data organization when removing projects.
Deleting a parent ticket permanently deletes all child tickets. This action cannot be undone.