Cards - Ravenna Docs

Requester Endpoints
Setup
Limitations

Use the Microsoft Intune Requester Endpoints card to view a requester’s managed devices directly in the ticket sidebar. When a user submits a ticket, the card displays their Intune-enrolled devices, giving your team immediate visibility into device status and compliance without leaving the ticket.

Requester Endpoints

The card shows the following for each device associated with the requester:

Field	Description
Display name	Device name as registered in Intune.
Platform	Operating system (Windows, macOS, iOS, Android).
OS version	Operating system version number.
Model	Device model (e.g., Surface Pro 9, MacBook Air).
Last seen	Last sync timestamp with Intune (relative time).
Serial number	Device serial number.
Compliance	Device compliance state (Compliant, Non-Compliant, In Grace Period, Unknown).
View in Intune	Direct link to the device in the Microsoft Intune admin center.

Setup

Connect Microsoft Intune

Follow the Microsoft Intune setup guide to connect your Intune tenant to Ravenna.

Enable the card

Go to Settings > Organization - Cards and activate the Requester Endpoints card for Microsoft Intune.

Limitations

Only shows devices where the requester is set as the primary user in Intune
Devices must have synced with Intune within the retention period (typically 90 days)
User email in Ravenna must match the user principal name (UPN) in Intune