Skip to main content
Microsoft Intune devices sync into Ravenna Assets on a schedule, so you always know who holds which device. Each device becomes an asset, linked to the Ravenna user whose email matches the device’s user in Microsoft Intune.

​
What syncs

  • Devices: Every managed device.
  • Schedule: every 12 hours, once Asset is selected under the integration’s Sync scopes. Connecting alone doesn’t start it.
  • Asset types: Each operating system gets its own type, using Intune’s operating system value, for example Intune Windows, Intune macOS, or Intune iOS. Devices with no operating system land under Intune Other. A type is only created for platforms present in your inventory.

​
How devices match people

Each device’s user is matched from the device’s User principal name in Intune. Devices whose UPN doesn’t match a Ravenna user’s email sync unassigned. Devices without a matching user sync unassigned.If your organization has more than one email domain, an email on an alias domain also matches the user with the same address on your primary domain.Each asset’s description combines the device’s manufacturer, model, operating system, and serial number, for example Dell Inc. Latitude 7440 Windows S/N: ABC1234.

​
Set up asset sync

1

Connect Microsoft Intune

Follow the Microsoft Intune setup guide. Connecting doesn’t start asset sync.
2

Turn on asset sync

In Settings > Integrations, open Microsoft Intune, select Configure on the connection, add Asset under Sync scopes, and save. Select Resync to run the first sync now, or wait for the next scheduled run.
Sync scopes is in early access (integration-sync-capability-toggle) and is on by default. If you don’t see Sync scopes under Configure, it isn’t on for your organization yet, and asset sync can’t be turned on. Contact your Ravenna representative.
3

Link the synced asset types

Synced asset types start with no linked workspaces, so their assets only appear in Settings > Organization - Assets. Open each type and select the workspaces that should see it. See Asset types.
4

Map fields (optional)

To choose which Microsoft Intune fields land in which asset fields, select Configure Asset Mapping on the connection. Each field Ravenna finds on a sample device is listed under External Field; pick a Ravenna Asset Field of the same type for it, or leave it Not mapped, then save. The list comes from a sample device, so it’s empty until Microsoft Intune has at least one device.
Field mapping is in early access (ASSET_FIELD_MAPPING) and is off by default. If you don’t see Configure Asset Mapping on the connection, it isn’t on for your organization yet. Until it is, each sync adds the source’s fields to the asset type automatically, named after the source fields. Once you save a mapping, only the fields you mapped keep syncing.
5

Show assets on tickets

Enable the built-in Assets card to show the requester’s assets in the ticket sidebar.
Learn more about what each sync changes
Last modified on November 13, 2026