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Use Jira actions in to create Jira issues directly from Ravenna tickets and automate handoffs between support and engineering teams.

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Actions

Creates a new Jira issue with configurable project, issue type, summary, and description. Use information from the trigger and prior workflow steps to populate the issue.Input fields:
  • Project - The Jira project to create the issue in. Only projects accessible to the connected Jira account appear in the list.
  • Issue type - The Jira issue type to use (for example, Task, Bug, Story, or a custom type defined in the project).
  • Summary - Short title for the issue. Supports dynamic values from the trigger and prior steps.
  • Description - Detailed body for the issue. Supports dynamic values for ticket fields, message content, and AI-generated text.
Output data:
  • isSuccess - Boolean indicating whether the issue was created.
  • issueKey - The Jira issue key (for example, ENG-1234).
  • issueUrl - The full URL to the issue in Jira.
Common use cases:
  • Create a Jira issue when a ticket is categorized as a bug or feature request
  • Hand off support escalations to an engineering project automatically
  • Generate Jira tickets from form submissions that require engineering follow-up
  • Mirror incident tickets to a Jira project for post-incident tracking
Learn more about building workflows and the full set of triggers and actions.
Last modified on May 11, 2026