Requester identity
The card can display any of the following Okta profile fields. Field visibility is driven by a configuration you control per workspace, so you can show the attributes your team actually uses and hide the rest.| Field | Description |
|---|---|
| Status | Okta account status (active, suspended, deprovisioned). |
| Title | Job title. |
| Department | Department name. |
| Organization | Organization name. |
| User type | User type classification. |
| Manager | Manager, resolved from managerEmail, managerId, or manager. |
| Primary phone | Primary phone number. |
| Mobile phone | Mobile phone number. |
| City | City. |
| State | State or region. |
| Country | Country code. |
| Last login | Timestamp of the requester’s last Okta sign-in. |
Ravenna resolves the manager relationship using
managerEmail, then managerId, then manager. See the Okta overview for the full list of synced profile fields.Setup
Connect Okta
Follow the Okta setup guide to connect your Okta organization to Ravenna.
When the card appears
The card is shown on a ticket when the requester’s email matches an Okta user in your synced directory. If the requester doesn’t resolve to an Okta user, the card is hidden for that ticket instead of rendering empty.Learn more about Okta workflow actions.