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Agents have been released to all organizations. For details about the rollout and migration from Ravenna AI, see the release notes.
Overview
Deploy custom AI agents into your to automate support requests, answer questions, and route tickets. Configure agents using natural language prompts to define behavior, integrate with external tools, and access your knowledge base. Agents handle instant responses, intelligent ticket routing, and workflow automation across Slack, email, and integrated systems.

What agents can do

Answer questions using your knowledge base, create tickets with specific forms, trigger workflows, execute actions through integrated tools like Fleet or HubSpot, and escalate complex requests to human agents.
Deploy agents to Slack channels for real-time support, enable auto-response for email tickets, and configure automatic responses to tickets from integrations like Jira, Linear, and GitHub.
Define agent behavior through natural language rules, connect knowledge folders for accurate answers, configure escalation instructions for handling complex requests, and integrate external tools for specialized actions.

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Getting started

Set up your first agent

Follow the step-by-step guide to create, configure, and deploy an AI agent
 Create agents from the Agents page in your workspace. Each agent requires rules that define its behavior, knowledge sources for answering questions, and channels for deployment.