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Due dates help manage time-sensitive tickets and ensure tasks are completed on schedule. Set deadlines manually or through , then track progress with filters and visual indicators.

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Set due dates

Manual assignment

Set due dates directly on tickets:
1

Open ticket

Navigate to the ticket you want to set a due date for.
2

Edit due date

Click the due date field in ticket details.
3

Select date

Choose the date when the ticket should be completed. The due date saves automatically.
Automate due date assignment through :
  • Set due dates based on ticket properties or conditions
  • Update due dates when ticket status changes
  • Calculate deadlines relative to ticket creation
Due dates include the entire day. Tickets aren’t considered overdue until the next day begins.

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Track due dates

All due date changes are logged in ticket activity history. Visual indicators throughout the interface show approaching and overdue deadlines.

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Filter and sort

Use due dates to organize your ticket list in :

Filtering

  • Filter by specific due date ranges
  • Show only overdue tickets
  • Find tickets due within a timeframe
  • Create saved filters for upcoming deadlines
  • Sort by due date to see most urgent first
  • Group tickets by due date ranges (overdue, due today, due this week)
  • Combine due date sorting with other criteria

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Visual indicators

Due dates appear throughout Ravenna with:
  • Due date badges showing the deadline
  • Color coding for overdue, due soon, and future due dates
  • Dashboard widgets highlighting approaching deadlines

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Use in workflows

Due dates integrate with automation:

Triggers

  • Trigger workflows when due dates are set or changed
  • Create alerts for approaching due dates
  • Set up escalation for overdue tickets
  • Automatically set due dates based on ticket properties
  • Update due dates based on ticket progress
  • Calculate deadlines relative to other dates
  • Use due dates as conditions in workflow rules
  • Create different processes for urgent vs routine deadlines
  • Route tickets based on due date proximity
Learn more about building workflows with due date automation

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Monitor with analytics

Use due dates in and reporting:
  • Track completion rates against due dates
  • Monitor overdue tickets and resolution times
  • Analyze team performance on deadline adherence
  • Identify bottlenecks causing missed deadlines
  • Review due date changes in ticket event history