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Snooze tickets to temporarily hide them until you’re ready to work on them. Snoozed tickets disappear from default views and automatically return when their snooze period expires. Use snoozing for tickets that depend on other work, need follow-up after a specific date, or when you want to focus on immediate priorities.

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Snooze tickets

Quick snooze options

Click the three dots on any ticket and select Snooze to choose:
  • 1 Day: Returns tomorrow
  • 3 Days: Returns in three days
  • End of Week: Returns Friday at 9 AM (or next Friday if already Friday afternoon)
  • Next Week: Returns Monday at 9 AM (or next Monday if already Monday afternoon)
  • Custom Date: Choose any specific date and time
Select Custom Date from the snooze menu to open a date picker where you can choose exactly when the ticket should reappear.

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What happens when snoozed

Automatic hiding

Snoozed tickets disappear from default ticket views, giving you a cleaner focus on current work.
When snoozed tickets appear in filtered views, they show a snooze badge indicating when they’ll become active again.
Tickets automatically reappear in default views once their snooze date passes. No manual action needed.
When you snooze a ticket, team members receive notifications through Slack if granular notifications are enabled for your channel.

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Manage snoozed tickets

View snoozed tickets

See all snoozed tickets using filters:
1

Open filters

Click Filters at the top of your ticket list.
2

Add snoozed filter

Add a Snoozed filter.
3

Set to true

Set the filter to True to see only snoozed tickets.
Remove snooze to make the ticket active immediately:
1

Find ticket

Locate the snoozed ticket in filtered view or on the ticket detail page.
2

Open actions

Click the action menu (three dots).
3

Remove snooze

Select Remove Snooze. The ticket immediately returns to active views.

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Best practices

Strategic snoozing

Use snoozing for tickets that genuinely can’t be worked on yet, not just to clear your view. This keeps your active ticket list meaningful and focused on actionable work.
When snoozing tickets that affect others, add a comment explaining why and when you plan to return to it. This keeps everyone informed about ticket status.
Periodically check your snoozed tickets to ensure the timing still makes sense. Priorities change, and you might need to adjust snooze dates.