Request Types are now Forms. This rename is rolling out to all organizations soon.
Forms
Create structured ticket forms with custom fields, lifecycle states, audience controls, and folder organization to route requests intelligently.
Forms transform generic support requests into structured, categorized tickets with the right information, routing, and workflow. Use folders to organize related forms by department, process, or team structure. AI-powered classification automatically identifies the right form based on request content.
Last modified on May 25, 2026