Ready to start?
Tell the team which department you want to launch and they will provision your organization.
Already have an organization and an invitation email? Skip ahead to Day one
How it works
Reach out
Say which team you want to launch and which tools they live in. That is enough to start.
Meet on a call
The team learns what you are trying to fix, provisions your organization, and points the first workspace at the right channels and knowledge.
Sign in and build
An invitation lands at the email address you gave, and the Day one track picks up from there.
What to have ready
None of this is required to reach out, but having it settled makes the difference between finishing setup on the call and finishing it a fortnight later.Slack admin access
Slack admin access
Installing the Ravenna Slack app is an org-wide action, so someone who can approve app installs needs to be available. It happens once, no matter how many Ravenna workspaces you end up with.On Microsoft Teams instead? Ravenna supports Teams, and setup follows the same shape. Say so on the call so the right app gets installed first.
Learn more about the Slack app and the Microsoft Teams integration
Which team goes first, and who runs it
Which team goes first, and who runs it
Pick one team, not three. IT and People Operations are the usual starting points because their request volume is high and repetitive, which is exactly what an AI agent is good at.That team becomes your first workspace, and others can be added later without redoing anything. Decide who administers the organization and who administers that first workspace. They are separate roles, and the second one is the person who will actually configure forms, knowledge, and agents day to day.
Learn more about roles and access
Where requests arrive today
Where requests arrive today
Ravenna meets people where they already ask. Have an answer for each of these:
- Which Slack channel do people currently use? Ravenna connects to the channel you already have.
- Is there a shared inbox, such as
it@yourcompany.com, that should also create tickets? - Do you have staff who do not use Slack? They get the Portal.
- Are you migrating from another tool, such as Zendesk or Jira Service Management?
Where your knowledge lives
Where your knowledge lives
The AI answers from your documentation, so knowing which sources matter shortens setup considerably. Ravenna indexes Slack, Notion, Confluence, Google Drive, GitHub, Coda, Guru, Zendesk Help Center, and public websites.Bring the two or three that hold your real answers, along with someone who can authorize the connection.
Learn more about knowledge sources
An identity provider, if access requests are in scope
An identity provider, if access requests are in scope
If you want Ravenna to grant and revoke application access rather than just track the request, you need an identity provider connected, typically Okta, Entra ID, or Google Workspace.This is worth flagging early because it usually involves a second team.
Learn more about access provisioning
Day one
Nine steps from an empty workspace to a live AI service desk.