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Copilot is the fastest way to do almost anything in the Admin, and most people underuse it because they do not know what to ask. This page is a list of prompts that work, grouped by the job you are doing. Open Copilot with the button in the top-right of any Admin page, or press ].

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Two things that make every prompt better

Open Copilot from the page you are talking about. From a ticket, Copilot reads the whole conversation, so you can say “this ticket” instead of an ID. From a workflow page, it sees the configuration and run history. Describe the end state, not the first step. “Create a workflow that sends a Slack message to #it-ops when a high priority ticket is created in the IT Support channel” works. “Make an automation for tickets” does not.
Learn more about page context

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Triage the morning backlog

Show me unassigned tickets in the IT Support channel created in the last 24 hours

Find high priority tickets with no response yet

Which tickets are breaching SLA in the next two hours?

Does this ticket's requester have any other similar open tickets?

Duplicate detection is scoped to the same requester and ranked by similarity, so it is a triage tool rather than a general search. Ask it to be stricter or looser if the results are off.
If you find yourself running the same search every morning, end with “save that as a view called Morning triage” and stop retyping it.

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Work a single ticket

Summarize this ticket conversation

What are the open action items on this ticket?

Draft a response using what the knowledge base says about our VPN setup process

Add a private note flagging that the requester is a VIP, and mention Jamie Lee

Mark the hardware tasks on this ticket complete and assign the rest to me

Drafts appear as a suggestion you review, edit, and insert. Copilot does not send anything to a requester without you.
Learn more about everyday tasks

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Build an automation

Every build request goes through a plan first. Copilot describes the trigger, the steps, and any branching, then waits for you to approve.

Create a workflow that sends a Slack message to #it-ops when a high priority ticket is created in the IT Support channel

Build a workflow that closes tickets automatically when they have been in Resolved status for 7 days

Build a workflow for software access requests: manager approval, then provision, then notify the requester. Branch to IT if the approval times out after two days.

If you do not want the approval round-trip, say so explicitly in the same message:

Go ahead and build it end-to-end without asking me to confirm

Phrasing it as “Build a workflow that…” does not count as standing approval. You have to say you do not want to confirm. Copilot still discloses anything in your request it cannot build.

What workflow actions are available?

This workflow run failed. What went wrong and how do I fix it?

Learn more about building automations with Copilot

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Configure the workspace

Copilot can do most of the setup work in the Day one track, which is often faster than clicking through it.

Create a channel called Facilities and connect it to the #facilities-help Slack channel

Create an MFA reset form with a user field for the affected employee, a select for the device type, and a checkbox for whether they are locked out

Add a rule to the IT agent: if someone asks about payroll, do not answer, hand it to the People team and say why

Create an SLA for high priority tickets with a 1 hour first response target and a 30 minute alert, and put it above the catch-all

Learn more about configuring your workspace with Copilot

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Chart and report

Chart ticket volume by channel over the last 90 days

What percentage of tickets did AI resolve last month, excluding spam and unclassified?

Save that chart to my Leadership dashboard

Every weekday at 9am, DM me my top five open tickets by priority

That last one builds a scheduled workflow that posts raw ticket data. If you want a narrative summary of a dashboard instead, use an AI Brief.
Learn more about reporting and briefs

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When Copilot gets it wrong

  • Rephrase with more detail. “Show me recent tickets” returning the wrong channel is a specificity problem, not a Copilot problem.
  • Revert manually. Copilot does not make changes you cannot undo through the Admin.
  • Start a fresh session if a conversation has gone off track. Old conversations stay in session history.

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Next

Connect an MCP client

The same capabilities from Claude, Cursor, or your editor.

Set up your first workflow

Build one by hand so you can read what Copilot produces.
Last modified on September 17, 2026