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Early Access — This integration is currently in early access. Features and functionality may evolve based on feedback.
Connect Ravenna with Jira Service Management to configure status mappings and manage project connectivity between your service desk platforms. Access JSM project information, request types, and workflow states through OAuth authentication to align terminology across systems.
This is the integration for Jira Service Management (JSM). For regular Jira Software and Jira Work Management, see the Jira integration.

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What you can configure

Status mapping

Map Ravenna ticket statuses to corresponding JSM workflow states

Project access

Access JSM projects, request types, and status information

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Next steps

Set up JSM integration

Connect your JSM instance using OAuth authentication and configure status mappings.