Key Features
With the Ravenna-JSM integration enabled, you can:- Automatic Ticket Creation: Tickets initiated in Ravenna automatically generate corresponding issues in JSM
- Real-time Synchronization: Changes to ticket details (title, description, comments) instantly reflect across both platforms
- Unified Communication: Comments and updates flow seamlessly between Ravenna and JSM, maintaining conversation context
Creating Synchronized Tickets
When you create a ticket in a linked Ravenna workspace:- A corresponding JSM issue is automatically generated
- The ticket displays a direct link to the JSM issue
Managing Updates
The integration maintains consistency by:- Synchronizing status changes in title, description, due-dates, and priority between platforms
- Mirroring comment threads in real-time
- Maintaining assignee information where applicable
Best Practices
- Consistent Naming: Use clear, descriptive titles that work well in both systems
- Comment Clarity: Remember that comments appear in both platforms - avoid platform-specific references
- Permission Alignment: Ensure team members have appropriate access in both Ravenna and JSM
- Regular Monitoring: Periodically verify the integration is functioning correctly by checking recent ticket synchronization
Troubleshooting
If synchronization issues occur:- Verify the Ravenna user still has active JSM permissions
- Check that the workspace-to-project mappings are correctly configured
- Ensure network connectivity between Ravenna and your Atlassian instance
- Review integration logs for specific error messages
Last updated: July 22nd, 2025