Reactions are processed when added. Removing a reaction is a no-op. There is no “undo” by removing the emoji.
Emoji actions
Use Microsoft Teams reactions to trigger Ravenna actions like resolving, closing, reopening, and assigning tickets without leaving the conversation.
Emoji actions bring ticket management directly into Microsoft Teams using reactions. React to a ticketed message with one of the supported emojis to resolve, close, reopen, or assign the linked ticket, without opening Ravenna.
Last modified on July 8, 2026