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The Ravenna app for Microsoft Teams opens on a Home personal tab that brings the organization home into Teams. Chat with an AI agent, file a ticket, or pick the team that can help, without leaving Teams.

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Open the tab

1

Open the Ravenna app

Click the Ravenna icon in the Teams left rail. If you don’t see it, pin the app from Apps > Built for your org or search for Ravenna.
2

Land on Home

Home is the first tab in the Ravenna app, ahead of My Tickets, so it’s where you land. Ravenna signs you in automatically with your Microsoft Entra (Azure AD) identity, with no second login.
3

Ask for help

Type in the chat box (Create a ticket, request or ask anything) or select one of the quick questions below it. The AI agent answers in the tab and files a ticket when your request needs one.
The Home tab ships in version 1.1.0 of the Ravenna Teams app package. Your Teams administrator has to download the new app package and upload it in the Teams admin center before Home appears for your users.

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What’s on the Home tab

The Home tab shows the same organization home requesters see in the Portal, with your Portal branding and welcome message.

AI chat

Shows when your organization has an AI agent connected to the Portal. Chat with the agent to get answers or open a request. When the agent creates a ticket, it shows a ticket card in the chat.
Suggested prompts under the chat box. Select one to send it to the agent. Organization admins can add, edit, remove and reorder quick questions from the tab.
Which team can help you today? lists the workspaces that have the Portal turned on. Other teams you’re a part of lists the workspaces you’re a member of.
Team cards and ticket cards open the full Ravenna app in a new browser tab. Selecting a Portal team opens that team’s Portal home, and selecting one of your own teams opens its tickets in Admin.
If the tab shows Unable to authenticate, click Retry to sign in again.
Last modified on November 12, 2026