Triage channel
Set up a dedicated Microsoft Teams triage channel where new ticket cards from your Ravenna workspace appear so your team can review, assign, and respond in one place.
A triage channel is a dedicated Microsoft Teams channel where new tickets from your workspace appear as Adaptive Cards. This gives your team a centralized location to monitor, triage, and manage incoming requests without jumping between every connected request channel.
Last modified on July 8, 2026