1:1 chats with the Ravenna bot are not yet supported in the Teams beta. DMs sent directly to the bot are ignored. Use a connected request channel instead. DM support is on the roadmap.
AI Assistant
Chat with Ravenna’s AI Assistant in Microsoft Teams via 1:1 chat with the bot or by @-mentioning it in a channel to get answers, create tickets, and resolve requests.
The Ravenna AI Assistant brings -powered support into Microsoft Teams. Post a message in a connected request channel to start a conversation with Ravenna, get instant answers, create tickets, and resolve requests without leaving Teams.
Last modified on July 8, 2026