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By default, Ravenna sends outbound email from mail.ravenna.ai. Configure a custom email domain to send from your own domain instead, improving brand recognition and email deliverability.

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Prerequisites

Before you start, confirm you have:
  • Organization admin access in Ravenna
  • Access to your domain’s DNS management (e.g., Cloudflare, Route 53, GoDaddy)
  • The domain you want to send from (e.g., support.yourcompany.com)
You can configure a subdomain (like support.yourcompany.com) or your root domain. Subdomains are recommended so existing email delivery is not affected.

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Add a custom domain

1

Open email settings

Navigate to Organization Settings > Email from the settings sidebar.
2

Add your domain

Click Add domain and enter the domain you want to send from. Ravenna generates the DKIM DNS records you need to add.
3

Copy DNS records

Ravenna displays the DKIM records (CNAME entries) required for verification. Copy each record’s name and value.
4

Add records to your DNS provider

Log in to your DNS provider and create the CNAME records shown in Ravenna. The exact steps vary by provider, but you typically navigate to DNS settings for your domain and add each record as a new CNAME entry.
5

Verify the domain

Return to Ravenna and click Verify. Ravenna checks that the DNS records resolve correctly. If verification fails, wait a few minutes for DNS propagation and try again.

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Verification status

After adding DNS records, your domain moves through these states:
DNS changes can take up to 48 hours to propagate, though most providers propagate within minutes. If verification fails immediately after adding records, wait and retry.

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Use a verified domain

Once verified, your custom domain becomes available as the sender for email channels. Configure it in your workspace’s channel settings:
  1. Navigate to Workspace Settings > Channels
  2. Select or create an email channel
  3. Choose your verified domain as the outbound sender address
All outbound email from that channel (replies, notifications, and automated messages) will use your custom domain.

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Troubleshooting

Verification keeps failing:
  • Confirm the CNAME records match exactly (no trailing dots unless your provider requires them)
  • Check that you added records to the correct domain or subdomain
  • Wait at least 15 minutes after adding records before verifying
  • Use a DNS lookup tool to confirm the records are publicly resolvable
Email delivery issues after verification:
  • Ensure your domain does not have conflicting SPF or DMARC records that reject messages from Ravenna’s sending infrastructure
  • Check that the domain is not on any blocklists

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Remove a domain

To remove a custom domain, navigate to Organization Settings > Email, find the domain, and click Delete. Channels using that domain revert to sending from mail.ravenna.ai.
Removing a verified domain immediately affects all channels using it. Update your channel settings before removing a domain to avoid sending disruptions.
Last modified on July 29, 2026