mail.ravenna.ai. Configure one or more custom email domains to send from your own domains instead, improving brand recognition and email deliverability.
Prerequisites
Before you start, confirm you have:- Organization admin access in Ravenna
- Access to your domain’s DNS management (e.g., Cloudflare, Route 53, GoDaddy)
- The domain you want to send from (e.g.,
support.yourcompany.com)
You can configure a subdomain (like
support.yourcompany.com) or your root domain. Subdomains are recommended so existing email delivery is not affected. Ravenna verifies ownership through DKIM DNS records, so any domain you control can be added.Add a custom domain
1
Open email settings
Navigate to Organization Settings > Email from the settings sidebar.
2
Add your domain
Click Add Domain and enter the domain you want to send from. Ravenna generates the DKIM DNS records you need to add.
3
Copy DNS records
Click the domain to expand it and view the DKIM records (CNAME entries) required for verification. Copy each record’s name and value.
4
Add records to your DNS provider
Log in to your DNS provider and create the CNAME records shown in Ravenna. The exact steps vary by provider, but you typically navigate to DNS settings for your domain and add each record as a new CNAME entry.
5
Verify the domain
Click Verify Domain. Ravenna checks that the DNS records resolve correctly. If verification fails, wait a few minutes for DNS propagation and try again.
Verification status
After adding DNS records, your domain moves through these states:DNS changes can take up to 48 hours to propagate, though most providers propagate within minutes. If verification fails immediately after adding records, wait and retry.
Use verified domains
Once verified, your custom domains become available as the sender for outbound email. Configure them at two levels:Organization-level sender
Under Organization Settings > Email, set a default sender name and address. If you have multiple verified domains, select which domain to use from the dropdown.Channel-level sender
Override the organization default for a specific channel:- Navigate to Workspace Settings > Channels
- Select a channel and open its email settings
- Set a sender address using any of your verified domains
Troubleshooting
Verification keeps failing:- Confirm the CNAME records match exactly (no trailing dots unless your provider requires them)
- Check that you added records to the correct domain or subdomain
- Wait at least 15 minutes after adding records before verifying
- Use a DNS lookup tool to confirm the records are publicly resolvable
- Ensure your domain does not have conflicting SPF or DMARC records that reject messages from Ravenna’s sending infrastructure
- Check that the domain is not on any blocklists
Remove a domain
To remove a custom domain, navigate to Organization Settings > Email, open the domain’s overflow menu, and click Remove Domain. Channels using that domain revert to sending frommail.ravenna.ai.