How organizations and workspaces relate
Your organization contains one or more workspaces. Each workspace is a separate space for a team or department to manage their own support requests, with independent channels, tickets, forms, and settings. Settings are split between the two levels:- Organization settings apply across your entire account, including branding, , notification policy defaults, and member management.
- Workspace settings are scoped to individual teams, including , ticket statuses, , , and API keys.
Learn more about organization settings and workspace settings.
Organization roles
Organizations have three role types:- Admins have full control over organization settings, integrations, and member management.
- Members can access the workspaces they belong to but cannot manage organization-level settings.
- Guests have limited access scoped to specific workspaces they are added to. By default, guests cannot see your organization in their workspace switcher. Admins can enable guest visibility in Organization Settings > General.
Learn more about roles and permissions.
Access controls
Organization admins can configure access in Organization Settings > General:- Workspace creation: Restrict who can create new workspaces (admins only or all members).
Learn more about organization settings.