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The agent portal is the full Ravenna web application for organization admins and workspace members who manage and respond to tickets. Access your workspace, view tickets, respond to requests, and configure settings through the browser at app.ravenna.ai.
Looking for the self-service experience end users see? See the requester portal.

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Overview

Complete ticket management

View, respond to, and manage all tickets in your workspace from one interface.

Organization settings

Configure workspaces, channels, forms, and integrations through the settings panel.

Quick actions

Use keyboard shortcuts and command launcher for fast ticket creation and navigation.

Multi-workspace support

Switch between workspaces and manage tickets across your entire organization.

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Access the agent portal

Access the agent portal at your organization’s unique URL.

Direct URL

Navigate to your organization’s Ravenna URL:
https://app.ravenna.ai
Sign in with your organization credentials or SSO provider.
Access the agent portal directly from Slack using the Ravenna app home or ticket links.Ticket links in Slack open the corresponding ticket in the agent portal for detailed management.
Access tickets from the embedded My Tickets tab in the Ravenna Microsoft Teams app, or follow ticket deep links from Adaptive Cards. See the My Tickets tab docs.

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Key features

Ticket management

View and manage all tickets in your workspace:
  • View tickets by channel, assignment, or custom filters
  • Respond to tickets with comments and internal notes
  • Update ticket status, priority, and assignments
  • Track ticket history and activity
  • Create new tickets using the New button or
Configure workspace and organization settings:
  • Access for SLAs, statuses, tags, custom fields, and integrations
  • Manage (admins only) for branding, notification policies, and SSO
  • Set up and custom fields
  • Configure integrations with Slack, Jira, Linear, and more
  • Manage workspace and organization members
Track workspace performance and ticket metrics:
  • View ticket volume and trends
  • Monitor response and resolution times
  • Analyze team performance
  • Generate custom reports
Explore detailed metrics in Analytics.
Use keyboard shortcuts for fast navigation and actions:Press ⌘ + K (Mac) or Ctrl + K (Windows/Linux) to open the command launcher.
Learn more about keyboard shortcuts in Shortcuts.

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Access control

Access to the agent portal is scoped to organization admins and workspace members who manage and respond to tickets.

Organization admins

Full access to all organization settings, workspaces, and tickets. Can:
  • Manage organization-wide settings and billing
  • Create and configure workspaces
  • Manage all members and permissions
  • Access all tickets across the organization
Access to assigned workspaces for managing and responding to tickets. Can:
  • View and respond to tickets in their workspace
  • Create tickets on behalf of users
  • Configure workspace settings (if granted permission)
  • Manage channels and integrations within their workspace
End users and organization guests do not work tickets in the agent portal. Instead, they use the requester portal for self-service, or interact with Ravenna through:
  • Slack channels and DMs
  • Email
  • Microsoft Teams
Learn more about the requester portal and how to enable it.
Last modified on July 9, 2026