Automatically nudge pending approvers and ticket assignees on a configurable schedule until they act, the work completes, or the reminder cap is reached.
Reminders automatically nudge people who have not acted on work assigned to them. Ravenna handles the follow-ups, posting a public message on the ticket and @mentioning whoever still needs to respond. There are two types:
Approval reminders nudge approvers who have not yet responded to a pending approval round.
Assignment reminders nudge the current assignee of a ticket that has been sitting in an open state.
Both are configured per workspace in Settings → Workspace → Automation. Each workspace owns its own policies, so IT and HR can run on different cadences.
Approval reminders
Nudge approvers who have not yet responded to a pending approval round.
Assignment reminders
Nudge the current assignee of a ticket that has been sitting in an open state.
