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Ravenna uses a two-level membership hierarchy: and . Organization membership provides baseline access across your entire organization, while workspace membership controls access to specific workspaces. Each level has three roles (admin, member, guest) with different permissions.

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Understanding membership hierarchy

Organization membership

Organization membership is the foundation of access in Ravenna. All users must be organization members before accessing any workspaces. This determines baseline permissions across the entire organization, including the ability to access public workspaces and create new workspaces.
Workspace membership provides granular access control within specific workspaces. Organization admins and members automatically access public workspaces, while private workspaces require explicit membership. Workspace membership determines your specific permissions for tickets, channels, and content within each workspace.

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Organization membership

Organization membership is required before accessing any workspaces. Your organization role determines baseline access to public workspaces and administrative capabilities across the organization.

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Organization member roles and permissions

PermissionAdminMemberGuest
Organization management
View and manage organization settings✅❌❌
View and manage organization integrations✅❌❌
Member management
View and manage organization members✅❌❌
Modify organization member roles✅❌❌
Remove organization members✅❌❌
Workspace access
Access public workspaces✅✅❌
Access private workspaces (if workspace member)✅✅❌
Create new workspaces✅✅❌

Organization admins

Organization admins have full control over organization settings, integrations, and member management.Capabilities:
  • Manage organization settings and integrations
  • Invite, modify, and remove organization members
  • Access all public workspaces within the organization
  • Access private workspaces only if added as workspace members
  • Create new workspaces
Ravenna prevents removing the last organization admin to ensure administrative continuity.
Organization members have standard access within the organization with automatic access to public workspaces.Capabilities:
  • Access public workspaces within the organization
  • Access private workspaces only if added as workspace members
  • View and interact with tickets where they are the requester, assignee, or follower
  • Create new workspaces
Organization guests have limited access with no automatic workspace access.Capabilities:
  • View and interact with tickets where they are the requester, assignee, or follower
  • Create public ticket messages only (private messages are restricted)
  • Cannot access workspaces unless explicitly added as workspace members

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Managing organization members

1

Navigate to organization settings

Navigate to settings and click on the Members tab in the left navigation.
2

Modify a member

Click on the menu button on the right side of the user’s row and select Edit.
3

Update member details

Change the member’s role or other settings as needed and save your changes.

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Workspace membership

Workspace membership provides granular access control within specific workspaces. Users must be organization members before being added to workspaces.

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Workspace privacy model

All organization members (admin and member roles) can access public workspaces automatically without explicit workspace membership.
Organization admins and members have automatic access. Organization guests cannot access unless specifically added as workspace members.

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Workspace member roles and permissions

PermissionAdminMemberGuest
Workspace access
Access workspace✅✅❌
Workspace management
Update workspace settings✅❌❌
Delete workspace✅❌❌
Member management
Add workspace members✅✅❌
Modify workspace member roles✅✅❌
Remove workspace members✅❌❌
Ticket management
Create tickets✅✅✅
Comment on tickets✅✅✅
Create and manage views✅✅✅
Edit ticket properties (status, priority, assignee)✅✅❌

Workspace admins

Workspace admins have full control over workspace settings, members, and content.Capabilities:
  • Manage workspace settings
  • Manage workspace members (add, remove, change roles)
  • Access all workspace content and functionality
  • Perform all ticket management operations
Ravenna prevents removing the last workspace admin to ensure administrative continuity.
Workspace members have standard access to workspace content with ability to manage tickets and view analytics.Capabilities:
  • View all workspace content (tickets, channels, knowledge base)
  • View and manage workspace members
  • Create and edit tickets
  • Send both public and private messages
  • Access workspace analytics
Workspace guests have restricted access limited to viewing and creating tickets.Capabilities:
  • View workspace content they have access to
  • Create tickets
  • Send public messages only (private messages are restricted)
  • Cannot edit ticket properties (status, priority, assignee)
  • Cannot access workspace settings or analytics

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Managing workspace members

1

Navigate to workspace members

Click on the Members tab in the left navigation to view all members in a workspace.
2

Add a new member

Click on the + Member button in the top right corner.
3

Select member and role

Choose the organization member to add and assign their workspace role.
4

Modify an existing member

Click on the user’s row in the members table to open the member details sidebar, then click Edit in the Ravenna section to modify user details.