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User groups organize workspace members into collections for easier collaboration and management. Create groups manually or sync them automatically from identity providers like Google Workspace to coordinate work and manage access within your workspaces.

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Understanding user groups

User groups provide flexible ways to organize your organization members for collaboration, access control, and workflow management.

Manual groups

Create and manage groups directly in Ravenna. Add any organization member to a group regardless of their workspace membership. Use manual groups for project teams, departments, or any custom organizational structure.
Automatically sync groups from identity providers like Google Workspace. Synced groups maintain their membership from the external system, keeping your Ravenna groups up to date with your organization’s identity provider. Synced groups appear alongside manual groups in the Groups UI.

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Create user groups

1

Navigate to groups

Go to Members in your workspace sidebar navigation, then click the Groups tab.
2

Create new group

Click + Group to open the group creation dialog.
3

Enter group details

Provide a Name for your user group (required) and add an optional Description to clarify the group’s purpose.
4

Save group

Click Save to create the user group.
User group names must be unique within your organization. You can edit the name and description later.

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Manage group membership

1

Navigate to groups

Go to Members → Groups in your workspace.
2

Select group

Find the user group you want to modify.
3

Edit group

Click the Edit action for that group.
4

Update members

Add or remove members from the group. You can add users from across your organization, not just workspace members.
5

Save changes

Save your changes to update the group membership.

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Synced groups

Sync groups automatically from identity providers to maintain consistent group membership across your organization and Ravenna.

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How group syncing works

Automatic synchronization

When you connect an identity provider integration like Google Workspace, Ravenna automatically syncs groups from the external system. Groups are created in Ravenna with matching names and membership is kept in sync.
Group membership is synchronized from the identity provider. When users are added or removed from groups in your identity provider, those changes automatically reflect in Ravenna.
Synced groups appear alongside manually created groups in the Groups UI. You can use synced groups for access control, workflow assignments, and collaboration just like manual groups.
Synced groups show their source integration, making it clear which groups are managed externally versus manually in Ravenna.

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Supported identity providers

Google Workspace

Sync Google Workspace groups automatically when you connect the Google Workspace integration. All groups from your Google Workspace organization are synced and kept up to date.
Learn how to set up Google Workspace integration
Sync Okta groups automatically when you connect the Okta integration. All groups from your Okta organization are synced and kept up to date.
Learn how to set up Okta integration

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Managing synced groups

Synced group membership is managed in your identity provider. Changes made there automatically sync to Ravenna. You cannot manually edit membership for synced groups in Ravenna.
What you can do with synced groups:
  • Use them in for automated provisioning
  • Assign them as approvers in workflows
  • Reference them in custom fields and forms
  • View their membership in Ravenna
What gets synced:
  • Group name
  • Group membership (users in the group)
  • Membership changes (additions and removals)

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Using groups

User groups enable consistent access management and collaboration across your organization.

Access level mapping

Map groups to in applications for automated provisioning. When users gain access to an application at a specific level, they’re automatically added to the corresponding group in your identity provider.
Learn about application access levels
Use groups as approvers in workflows. Assign approval tasks to entire groups instead of individual users, enabling flexible approval processes.
Reference groups in custom fields like user group select fields on forms and tickets.