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Configure your personal Ravenna settings. Access user settings through the settings menu to customize your profile, preferences, appearance, and app integrations.
1

Navigate to user settings

Click your profile icon in the top right corner and select Settings.
2

Choose a settings category

Select from Profile, Preferences, Appearance, or Connected Apps in the left sidebar.
3

Make your changes

Update your settings and save. Most changes apply immediately.
Organization admins can configure some user settings on behalf of members through the member management interface.

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Profile

Manage your profile information including name and profile image.

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Profile fields

Profile image

Upload a profile picture to personalize your account. Your profile image appears throughout Ravenna in ticket assignments, comments, and user mentions.Requirements:
  • Maximum file size: 1 MB
  • Supported formats: PNG, JPG, JPEG, WebP
  • Maximum dimensions: 512x512 pixels
  • Image cropper available to adjust framing
1

Upload image

Click Upload profile image and select a file from your device.
2

Crop image

Use the crop tool to adjust the framing and select the best portion of your image.
3

Save

Click Save to update your profile image across Ravenna.
Your first and last name display throughout Ravenna in , assignments, and team directories.Fields:
  • First Name (required): Your given name
  • Last Name (required): Your family name
Name changes reflect immediately across all tickets, assignments, and mentions throughout the platform.

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Preferences

Configure operational preferences including delegate assignment and default workspace.

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Delegate

Assign a delegate to handle tickets when you’re away. Delegates receive ticket assignments and approvals on your behalf, ensuring continuity when you’re unavailable.
1

Navigate to preferences

Go to Settings → Preferences.
2

Select delegate option

In the User Delegate section, choose your delegate from the dropdown:
  • Manager: Automatically assigns your direct manager (requires )
  • Specific user: Select any organization member as your delegate
  • No Delegate: Remove delegate assignment
3

Save changes

Your delegate assignment saves automatically.
When you select “Manager” as your delegate, Ravenna automatically resolves your direct manager from your . This option appears only when your organization has configured Okta integration.Benefits:
  • Automatic resolution based on organizational hierarchy
  • No manual updates needed when reporting structure changes
  • Maintains proper escalation paths
Select a specific organization member as your delegate. Choose any admin or member from your organization to handle tickets during your absence.When to use:
  • No Okta integration configured
  • Prefer specific colleague over manager
  • Cross-functional delegation needs
When a delegate is assigned:
  • Ticket assignments directed to you route to your delegate
  • Approval requests forward to your delegate
  • Your delegate receives notifications for tickets you would normally handle
  • Delegation persists until you change or remove it
Delegation doesn’t transfer existing tickets. It only affects new assignments and approvals while the delegation is active.

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Out of office

Control your availability status to automatically redirect ticket assignments and approvals to your delegate when you’re unavailable.
1

Navigate to preferences

Go to Settings → Preferences.
2

Choose OOO status source

Select how your out of office status is determined:
  • Manual: Manually toggle your OOO status on and off
  • Slack Status: Automatically sync from your Slack status
3

Configure your status

  • Manual mode: Toggle the Out of Office switch to mark yourself as unavailable
  • Slack mode: Set your Slack status to “Vacationing”, “Out sick”, or “OOO” to automatically mark yourself as unavailable

Manual OOO mode

Manually control your out of office status with a simple toggle. Use this mode when you want direct control over your availability or when you don’t use Slack.How it works:
  • Toggle Out of Office on when you’re unavailable
  • Toggle back to Available when you return
  • Status persists until you manually change it
  • Requires delegate assignment for ticket redirection
Manual mode gives you precise control over when tickets are redirected to your delegate, independent of any external systems.
Automatically sync your out of office status from Slack. When enabled, Ravenna monitors your Slack status and updates your availability accordingly.Detected Slack statuses:
  • Vacationing - On vacation or time off
  • Out sick - Away due to illness
  • OOO - General out of office status
How sync works:
  • Ravenna checks your Slack status every 30 minutes
  • When your Slack status matches an OOO status, you’re automatically marked as unavailable
  • When your Slack status clears or changes to something else, you’re marked as available
  • Supports status expiration - automatically becomes available when Slack status expires
  • Works across multiple connected Slack workspaces - if you’re OOO in any workspace, you’re marked as OOO
Slack status sync requires you to have a delegate configured. Without a delegate, status changes won’t redirect tickets.
When you’re marked as out of office (either manually or via Slack sync), new ticket assignments and approval requests automatically redirect to your delegate.What gets redirected:
  • New ticket assignments
  • Approval requests
  • Notifications for redirected items
What doesn’t change:
  • Existing ticket assignments remain with you
  • Historical ticket records
  • Your role in past tickets
Delegation chains: If your delegate is also out of office, Ravenna follows the delegation chain to find an available person. For example, if you delegate to Person B who delegates to Person C, assignments will go to Person C if Person B is also unavailable.
Delegation chains prevent tickets from getting stuck when multiple team members are unavailable simultaneously.

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Primary teamspace

Set a default to streamline ticket creation and navigation. Your primary teamspace determines the default ticket creation location when multiple workspace options are available.
Selecting a primary teamspace helps Ravenna optimize your experience by prioritizing content from your main workspace.

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Notifications

Control when and how you receive updates about tickets, assignments, and team activity. Configure delivery preferences for Slack and email independently.
Learn more about notification settings

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Appearance

Customize how Ravenna looks with theme and color scheme preferences.

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Theme

Choose between light, dark, or system-based theme preferences:
Light theme uses bright backgrounds optimized for well-lit environments. Best for daytime use or bright office settings.

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Color scheme

Select your preferred color palette for the Ravenna interface. Color schemes affect accent colors, buttons, and interactive elements throughout the platform. Available schemes:
  • Almond (default): Warm, neutral tones
  • Crimson: Bold red accents
  • Emerald: Fresh green tones
  • Ocean: Cool blue palette
  • Sunset: Orange and amber hues
Theme and color scheme changes apply immediately without requiring a page refresh.

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Connected Apps

Link external applications to your Ravenna account for enhanced integration capabilities.

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Slack

Connect your Slack identity so messages sent from Ravenna appear as you in Slack instead of the Ravenna bot.

Connecting Slack profiles

After interacting with Ravenna in Slack, your Slack profiles become available to connect in user settings.
1

Interact with Ravenna in Slack

Create or comment on a ticket through the Ravenna Slack integration. This registers your Slack profile.
2

Navigate to Connected Apps

Go to Settings → Connected Apps.
3

Connect profile

Click Connect next to your Slack workspace to authorize the connection.
Once connected, replies you send from Ravenna will appear as your Slack user in Slack threads rather than as the Ravenna bot.
If your organization uses multiple Slack workspaces, you can connect each workspace separately. Each connection requires individual authorization.Multi-workspace support:
  • Connect to multiple Slack workspaces
  • Each workspace requires separate authorization
  • Disconnect individual workspaces without affecting others
Disconnect your Slack identity to revoke Ravenna’s ability to post as you in Slack.
1

Navigate to Connected Apps

Go to Settings → Connected Apps.
2

Find your Slack workspace

Locate the connected workspace you want to disconnect.
3

Disconnect

Click Disconnect and confirm your choice.
After disconnecting, messages sent from Ravenna will appear as the Ravenna bot instead of your Slack user until you reconnect.
Learn more about Slack integration

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Admin management

Organization admins can configure some user settings on behalf of members through the member management interface.
1

Navigate to organization settings

Go to Settings → Organization → Members.
2

Select member

Click on a member’s row to open their profile drawer.
3

Edit member details

Click Edit in the Ravenna section to modify delegate assignment and other settings.
4

Save changes

Changes apply immediately to the user’s preferences.
Learn more about managing organization members