What syncs
- Devices: Devices with an enrollment status of Enrolled.
- Schedule: every 12 hours, once Asset is selected under the integration’s Sync scopes. Connecting alone doesn’t start it.
- Asset types: Each platform gets its own type, using Workspace ONE UEM’s platform value, for example Omnissa Apple and Omnissa Android. Devices with no platform land under Omnissa Other. A type is only created for platforms present in your inventory.
How devices match people
Each device’s user is matched from the user email on the device record in Workspace ONE UEM. Devices without a matching user sync unassigned.If your organization has more than one email domain, an email on an alias domain also matches the user with the same address on your primary domain.Devices that are not Enrolled don’t sync, so a device mid-enrollment or unenrolled stays out of Assets.Set up asset sync
1
Connect Omnissa
Follow the Omnissa setup guide. Connecting doesn’t start asset sync.
2
Turn on asset sync
In Settings > Integrations, open Omnissa, select Configure on the connection, add Asset under Sync scopes, and save. Select Resync to run the first sync now, or wait for the next scheduled run.
Sync scopes is in early access (
integration-sync-capability-toggle) and is on by default. If you don’t see Sync scopes under Configure, it isn’t on for your organization yet, and asset sync can’t be turned on. Contact your Ravenna representative.3
Link the synced asset types
Synced asset types start with no linked workspaces, so their assets only appear in Settings > Organization - Assets. Open each type and select the workspaces that should see it. See Asset types.
4
Map fields (optional)
To choose which Omnissa fields land in which asset fields, select Configure Asset Mapping on the connection. Each field Ravenna finds on a sample device is listed under External Field; pick a Ravenna Asset Field of the same type for it, or leave it Not mapped, then save. The list comes from a sample device, so it’s empty until Omnissa has at least one device.
Field mapping is in early access (
ASSET_FIELD_MAPPING) and is off by default. If you don’t see Configure Asset Mapping on the connection, it isn’t on for your organization yet. Until it is, each sync adds the source’s fields to the asset type automatically, named after the source fields. Once you save a mapping, only the fields you mapped keep syncing.5
Show assets on tickets
Enable the built-in Assets card to show the requester’s assets in the ticket sidebar.
Learn more about what each sync changes