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Ravenna supports keyboard shortcuts for navigating your workspace, managing tickets, and accessing common actions. Shortcuts that use a modifier key work across platforms: ⌘ on Mac maps to Ctrl on Windows and Linux, and ⌥ (Option) on Mac maps to Alt on Windows and Linux.

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Global shortcuts

These shortcuts work from anywhere in the Admin. Single-key shortcuts are disabled when you are focused on a text input.

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Command launcher

Press ⌘ + K (Mac) or Ctrl + K (Windows/Linux) from anywhere in Ravenna to open the command launcher. The launcher provides search and quick actions in a single overlay. Start typing in the search field to find tickets, channels, and views across your workspace. Results appear as you type. Navigate results:
  • ↑ ↓ arrow keys to move through results
  • Enter to open the selected result
  • Esc to close the launcher

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Quick actions

The following shortcuts are available globally and also close the command launcher if it is open.
Learn more about creating tickets through the web interface in Admin.

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Ticket shortcuts

These shortcuts are available when viewing a ticket.
The previous and next ticket shortcuts follow the order of the view you opened the ticket from. Open a ticket from a channel or saved view to enable them. The on-screen arrows next to the ticket title do the same thing.
A and S only work while the dock is showing its actions, not while the composer is open. The single-key shortcuts are disabled whenever you are typing in the composer, the title, or the description.

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Workflow builder shortcuts

These shortcuts are available when a step is selected in the workflow builder.
Right-click any step to open a context menu with duplicate and delete actions.

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All shortcuts

Last modified on August 17, 2026

Related topics

Creating ticketsFormsSlash commandsAdminWorkflow builder