Shortcuts - Ravenna Docs | Agentic Service Management for Every Team

Ravenna supports keyboard shortcuts for navigating your workspace, managing tickets, and accessing common actions. Shortcuts that use a modifier key work across platforms: ⌘ on Mac maps to Ctrl on Windows and Linux, and ⌥ (Option) on Mac maps to Alt on Windows and Linux.

Global shortcuts

These shortcuts work from anywhere in the Ravenna web app. Single-key shortcuts are disabled when you are focused on a text input.

Mac	Windows / Linux	Action
`⌘` + `K`	`Ctrl` + `K`	Open the command launcher
`C`	`C`	Create a new ticket
`]`	`]`	Toggle the panel
`[`	`[`	Toggle the left sidebar

Command launcher

Press ⌘ + K (Mac) or Ctrl + K (Windows/Linux) from anywhere in Ravenna to open the command launcher. The launcher provides search and quick actions in a single overlay.

Search

Start typing in the search field to find tickets, channels, and views across your workspace. Results appear as you type. Navigate results:

↑ ↓ arrow keys to move through results
Enter to open the selected result
Esc to close the launcher

Quick actions

The following shortcuts are available globally and also close the command launcher if it is open.

Mac	Windows / Linux	Action
`⌥` + `1`	`Alt` + `1`	Create ticket
`⌥` + `2`	`Alt` + `2`	Create channel
`⌥` + `3`	`Alt` + `3`	Invite members
`⌥` + `4`	`Alt` + `4`	Open settings

Learn more about creating tickets through the web interface in Web portal.

Ticket shortcuts

These shortcuts are available when viewing a ticket.

Mac	Windows / Linux	Action
`⌘` + `A`	`Ctrl` + `A`	Archive ticket
`M`	`M`	Move ticket to a different channel
`⌥` + `T`	`Alt` + `T`	Assign tags
`←`	`←`	Open the previous ticket in the current view
`→`	`→`	Open the next ticket in the current view
`⌘` + `Enter`	`Ctrl` + `Enter`	Send message or submit form

The previous and next ticket shortcuts follow the order of the view you opened the ticket from. Open a ticket from a channel or saved view to enable them. The on-screen arrows next to the ticket title do the same thing.

Workflow builder shortcuts

These shortcuts are available when a step is selected in the workflow builder.

Mac	Windows / Linux	Action
`⌘` + `D`	`Ctrl` + `D`	Duplicate the selected step
`⌘` + `Shift` + `D`	`Ctrl` + `Shift` + `D`	Duplicate the selected step and all downstream steps

Right-click any step to open a context menu with duplicate and delete actions.

All shortcuts

Mac	Windows / Linux	Action	Scope
`⌘` + `K`	`Ctrl` + `K`	Open command launcher	Global
`C`	`C`	Create ticket	Global (not in inputs)
`]`	`]`	Toggle Copilot panel	Global (not in inputs)
`[`	`[`	Toggle left sidebar	Global (not in inputs)
`⌥` + `1`	`Alt` + `1`	Create ticket	Global
`⌥` + `2`	`Alt` + `2`	Create channel	Global
`⌥` + `3`	`Alt` + `3`	Invite members	Global
`⌥` + `4`	`Alt` + `4`	Open settings	Global
`⌘` + `A`	`Ctrl` + `A`	Archive ticket	Ticket view
`M`	`M`	Move ticket	Ticket view
`⌥` + `T`	`Alt` + `T`	Assign tags	Ticket view
`←`	`←`	Previous ticket in the current view	Ticket view
`→`	`→`	Next ticket in the current view	Ticket view
`⌘` + `Enter`	`Ctrl` + `Enter`	Send message / submit form	Text inputs
`⌘` + `D`	`Ctrl` + `D`	Duplicate step	Workflow builder
`⌘` + `Shift` + `D`	`Ctrl` + `Shift` + `D`	Duplicate step and downstream steps	Workflow builder

​Global shortcuts

​Command launcher

​Search

​Quick actions

​Ticket shortcuts

​Workflow builder shortcuts

​All shortcuts

Global shortcuts

Command launcher

Search

Quick actions

Ticket shortcuts

Workflow builder shortcuts

All shortcuts