The CMD+K command palette in Ravenna provides instant access to common actions and powerful search capabilities. With a simple keyboard shortcut, you can create tickets, navigate to different areas, and search across your entire workspace without leaving your current page.

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What is CMD+K?

CMD+K opens a command palette modal that serves as a central hub for quick actions and search. It’s designed to speed up your workflow by providing keyboard-driven access to frequently used features and comprehensive search functionality.

Key Features:

  • Quick actions - Create tickets, queues, and access settings instantly
  • Universal search - Find tickets, queues, and views across your workspace
  • Keyboard navigation - Navigate entirely with keyboard shortcuts

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Opening the Command Palette

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Keyboard Shortcut

Press CMD+K (Mac) or Ctrl+K (Windows/Linux) from anywhere in Ravenna to open the command palette.

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What You’ll See

The command palette opens with:

  • A search input field at the top
  • Quick action buttons for common tasks
  • Search results that appear as you type

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Quick Actions

The command palette provides instant access to these common actions:

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Create New Ticket

Shortcut: C

1

Open Command Palette

Press CMD+K to open the command palette.

2

Create Ticket

Either click the “Create New Ticket” button or simply press C on your keyboard.

3

Fill Ticket Details

The new ticket modal will open, allowing you to create a ticket with all the standard fields and options.

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Create New Queue

Shortcut: Shift+CMD+Q

1

Open Command Palette

Press CMD+K to open the command palette.

2

Create Queue

Either click the “Create New Queue” button or press Shift+CMD+Q (Mac) / Shift+Ctrl+Q (Windows/Linux).

3

Configure Queue

The new queue modal will open, where you can set up your queue with the necessary settings and permissions.

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Invite Members

Shortcut: Shift+CMD+C

1

Open Command Palette

Press CMD+K to open the command palette.

2

Invite Members

Either click the “Invite Members” button or press Shift+CMD+C (Mac) / Shift+Ctrl+C (Windows/Linux).

3

Manage Members

You’ll be navigated to the workspace members page where you can invite new team members and manage existing ones.

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Open Settings

Shortcut: Shift+CMD+S

1

Open Command Palette

Press CMD+K to open the command palette.

2

Open Settings

Either click the “Open Settings” button or press Shift+CMD+S (Mac) / Shift+Ctrl+S (Windows/Linux).

3

Access Settings

The settings page will open, giving you access to all workspace and platform configuration options.

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Search Functionality

The command palette’s search feature allows you to quickly find and navigate to any content in your workspace.

Tickets:

  • Search by ticket title, description, or content
  • Find tickets by ticket number

Queues:

  • Find queues by name or description

Views:

  • Search for saved views and filters
1

Open Command Palette

Press CMD+K to open the command palette.

2

Type Your Search

Start typing in the search input field. Results will appear instantly as you type.

3

Navigate Results

Use the up and down arrow keys to navigate through search results, or click on any result with your mouse.

4

Select Result

Press Enter or click on a result to navigate directly to that item.

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Keyboard Navigation

The command palette is designed for efficient keyboard navigation:

Essential Shortcuts:

  • CMD+K / Ctrl+K: Open the command palette
  • Escape: Close the command palette
  • Up/Down arrows: Navigate through results and actions
  • Enter: Select the highlighted item

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Summary

The CMD+K command palette in Ravenna provides a powerful, keyboard-driven interface for accessing common actions and searching your workspace. By combining quick actions with universal search, it eliminates the need to navigate through multiple pages and menus to accomplish routine tasks.

Whether you’re creating tickets, finding specific content, or accessing settings, the command palette streamlines your workflow and keeps you focused on what matters most. Master this feature to significantly speed up your daily work in Ravenna.