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Ravenna’s /rav slash command brings complete ticket management directly into your Slack workflow. Create tickets, assign work, track progress, and manage channels without leaving your conversation.

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Overview

Natural language

Type commands naturally and AI understands your intent to execute the right action.

Create tickets

Create tickets with a guided modal that respects channel configuration and forms.

Manage tickets

Assign, resolve, close, and edit tickets with simple commands.

Track work

View your tickets, approvals, requests, and followed items instantly.

Context-aware

Commands adapt based on whether you’re in a connected channel, triage channel, or DM.

Channel management

Connect channels and check connection details directly from Slack.

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Context-aware behavior

The /rav command adapts based on where you use it.

Connected channels

In a Slack channel connected to a Ravenna :
  • Creating tickets uses the channel’s configuration automatically
  • Number-only ticket IDs work (uses channel’s prefix)
  • Ticket lists show only tickets from that channel
  • All commands are available
In a :
  • Creating tickets shows workspace and channel selector
  • Full ticket IDs required (with prefix)
  • Ticket lists show all workspace tickets
  • All commands are available
In direct messages with Ravenna:
  • Creating tickets shows workspace and channel selector
  • Ticket views require workspace context
  • Limited to personal ticket views
  • Channel management commands not available
In channels not connected to Ravenna:
  • Creating tickets shows workspace and channel selector
  • Use /rav connect to set up the channel
  • Full ticket IDs required for actions

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Using slash commands

Type /rav in any Slack channel or DM to access Ravenna commands. You can use exact command syntax or natural language.
Ravenna understands natural language, so you can type commands conversationally.
/rav show me my tickets
/rav create a new ticket
/rav assign BUGZ-123 to me
/rav what's the status of ticket 456
/rav resolve SUPP-789
/rav connect this channel
AI intent detection makes commands intuitive. Just describe what you want to do.

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Create tickets

Create tickets with a guided modal that respects your channel’s configuration.

Create ticket

Create a new ticket with a guided modal.
/rav create
Opens a modal where you can:
  • Select workspace and channel (if not in a connected channel)
  • Choose (if configured)
  • Fill in ticket details
  • Add tags and assignees
The modal respects your channel’s form configuration and automatically applies channel-specific settings.

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Manage tickets

Take action on tickets with these commands.

Assign ticket

Assign a ticket to yourself.
/rav assign TICKET-123
/rav assign 123
Use the full ticket ID (BUGZ-123) or just the number (123) if you’re in the ticket’s channel.
Mark a ticket as resolved.
/rav resolve TICKET-123
/rav resolve 123
Changes the ticket status to resolved and notifies relevant users.
Mark a ticket as closed.
/rav close TICKET-123
/rav close 123
Changes the ticket status to closed and archives the conversation.
Open a modal to edit ticket details.
/rav edit TICKET-123
/rav edit 123
Allows you to update:
  • Title and description
  • Priority
  • Tags
  • Assignee
View detailed ticket information.
/rav status TICKET-123
/rav status 123
Shows ticket details with action buttons for quick updates.

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Track tickets

View and track tickets with these commands.

My tickets

View tickets assigned to you.
/rav mine
Shows up to 5 tickets. If you have more, you’ll get a link to view all in the web portal.
View tickets awaiting your approval.
/rav approvals
View tickets you created.
/rav requests
View tickets you’re following.
/rav followed
View all open tickets in the current channel.
/rav open
Only works in connected channels or triage channels.
View tickets due today.
/rav today

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Manage channels

Manage your Slack channel connection and check details.

Connect channel

Connect the current Slack channel to a Ravenna channel.
/rav connect
Shows instructions for connecting the Slack channel to a Ravenna channel. This enables automatic ticket creation and channel-specific configuration.
You can also use /invite @ravenna to add Ravenna to a Slack channel.
View connection details for the current channel.
/rav info
Shows:
  • Connected channel name
  • Workspace name
  • Organization name
  • Channel type (connected, triage, or unconnected)

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Ticket identifier formats

Ravenna supports multiple ticket identifier formats for flexibility.
FormatExampleDescription
Full IDBUGZ-123Channel prefix + ticket number
Full ID with short IDBUGZ-123-abcIncludes unique short identifier
Number only123Works in connected channels (uses channel’s prefix)
When using number-only format, you must be in the ticket’s channel or triage channel.

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Help

Get help with commands directly in Slack. 
/rav help
Shows an interactive help menu with:
  • Quick action buttons
  • Command categories
  • Links to documentation