Only organization admins can create, import, edit, assign, archive, or delete assets, asset types, and statuses. Workspace members and admins can view the assets in their workspace, add notes, and export an asset’s activity. Everyone else can look up only the assets they hold.
Assets is in beta and available to selected organizations. To request access, contact your Ravenna representative, or reach out to the Ravenna team on Slack or through the in-app chat. Testing it? See the beta tester guide.
How assets fit together
Asset types
Define kinds of assets, their fields, and which workspaces see them.
Statuses
Track where each asset is in its lifecycle, from in stock to retired.
Manage assets
Find, assign, annotate, export, and archive assets.
Device sync
Keep assets in step with Jamf, Fleet, Iru, Intune, or Omnissa.
Get started
1
Create an asset type
Create a type for each kind of thing you track, such as Laptops or Software Licenses, and add the fields you want to record. See Asset types.
2
Link it to workspaces
Choose which workspaces see the type. A workspace shows the Assets tab as soon as one type is linked to it.
3
Add assets
Create assets by hand, import them from CSV, or sync them from a device management integration.
4
Put assets to work
Ask about a specific asset with an Asset select field, show the requester’s assets with the Assets card, and automate handouts and returns with asset workflow actions.
Who sees what
A workspace shows the Assets tab only when at least one asset type is linked to it. The tab lists every asset of every linked type, including unassigned assets and assets held by people outside the workspace. Linking a type to two workspaces makes its assets visible in both. Without a linked type, the tab is hidden and the workspace’s/assets URL returns Page not found.Organization admin
Sees every asset in Settings > Organization - Assets, and every workspace’s Assets tab.Can create, edit, import, assign, archive, and delete.
Workspace admin or member
Sees the Assets tab of each workspace they belong to that has a linked asset type.Can view assets, add notes, and export an asset’s activity.
Everyone else
Organization members outside the workspace, and guests.Can ask Copilot or the ticket agent about the assets they hold, of the types linked to the workspace. They don’t see the Assets tab, even for their own assets.
Use assets across Ravenna
Import from CSV
Load an existing inventory from a spreadsheet.
Asset fields on forms
Let requesters pick the exact asset they need help with.
Assets card
Show the requester’s assets in the ticket sidebar.
Asset workflows
Trigger on asset changes and create, assign, or archive assets.
Copilot and MCP
Ask about assets and manage them in plain language.
Common use cases
- Know who holds what. Sync devices from your MDM and show the Assets card on tickets so agents see the requester’s hardware.
- Collect the right device on a request. Add an Asset Select field with Requester’s assets only to repair and replacement forms.
- Hand out and recover hardware. Use Assign Asset in onboarding and offboarding workflows.
- Track licenses and loaners. Create an asset type for anything that isn’t synced, and import it from a spreadsheet.
Learn more about running the device lifecycle