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The Ravenna AI Assistant brings -powered support into Slack. Chat with Ravenna via direct messages or the Slack Assistant panel to get instant answers, create tickets, and get help without leaving Slack.
Ravenna Assistant overview

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Set up the AI Assistant

The AI Assistant requires two configurations: a default channel with an assigned Agent, and workspace visibility settings.
1

Assign an Agent to your default channel

The AI Assistant uses the Agent assigned to your workspace’s default .Go to Workspace Settings > General and click Select in the Default Channel card to choose your default channel.
Default channel configuration
Then ensure an Agent is assigned to that channel in Channel Settings > Agent.
The AI Assistant will not function without both a default channel selected and an Agent assigned to that channel.
2

Enable workspace visibility

Choose which workspaces users can access when chatting with the AI Assistant.Go to Workspace Settings > Slack and toggle Visibility → Show in Slack Assistant.
Show in Slack Assistant setting
Any workspace with this toggle enabled appears as an option when users start a conversation with the AI Assistant.
Learn more about Agent configuration to customize behavior, rules, and knowledge sources

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Access the AI Assistant

Users can access the AI Assistant in two ways.
Access through the Ravenna app interface with full conversation history.
1

Open the app

Click the Ravenna app in the Apps section in Slack.
Ravenna app in Slack
2

Start chatting

Click the Chat tab to open a new conversation with Ravenna.
Chat tab
3

View history

Access previous conversations in the History tab.
Conversation history

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How it works

The AI Assistant uses the Agent assigned to your workspace’s default channel. The Agent follows all its configured settings when responding, just as it would in a public channel.

Agent behavior

The Agent responds according to its configuration, including:
  • Rules and escalation instructions
  • Knowledge sources and tools
  • Personality, tone, and response length
  • Auto-submit and response delay settings
AI response example
When starting a conversation, users select which workspace context to use. This determines:
  • Which Agent responds (the one assigned to that workspace’s default channel)
  • Which knowledge sources the Agent can access
  • Which default channel receives tickets if created
  • Which workspace settings apply to the conversation
When the Agent cannot answer a question, conversations automatically convert to tickets for human support. The ticket is created in the workspace’s default channel and includes the full conversation history.
All conversations are saved and accessible from the History tab in the Ravenna app. Users can review past conversations and continue where they left off.