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Emoji actions bring ticket management directly into Slack using reactions. React to messages with emojis to create tickets, assign work, update status, and more without leaving your conversation.
Ravenna uses Slack’s Reacjis system to trigger actions. Reacjis are custom reactions that perform automated actions when added to messages.
Emoji actions only work on messages posted directly in a channel, not on replies within a thread. To trigger an action, react to the original message in the channel rather than a threaded reply. If you react to a thread reply, Ravenna shows an ephemeral notice explaining this limitation. You can dismiss this notice permanently by clicking Don’t show this again.
When a non-workspace member reacts with the ticket creation emoji (🎫) in a channel where Public emoji actions is disabled, Ravenna sends them an ephemeral notice. The notice explains they don’t have access and suggests asking an admin to add them to the workspace or to enable public emoji actions. Users can dismiss the notice permanently. To allow non-members to use emoji actions, turn on Public emoji actions in your channel’s ticket action settings.

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Available actions

React to any message with these emojis to perform ticket actions instantly:

Ticket creation

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System emoji updates

Enable automatic emoji reactions on tickets when events occur. Ravenna adds emojis to provide visual feedback about ticket status changes directly in Slack threads.
1

Navigate to channel settings

Go to Channel > Settings in your Ravenna workspace.
2

Open Slack settings

Click Slack in the settings navigation.
3

Enable system emojis

Toggle System Emojis in the ticketing behavior section.
System emoji updates only appear in with this setting enabled.

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Agent feedback reactions

When a user leaves feedback on an AI agent response, Ravenna mirrors that feedback back into Slack as an emoji reaction on the ticket’s thread: Ravenna adds the reaction to the original request thread in the channel where the ticket was created and to the matching triage channel thread, when either exists. Responders can then see at a glance how the requester felt about the agent’s reply without leaving Slack. Agent feedback reactions are sent automatically for published tickets and require no additional configuration.
Last modified on June 25, 2026