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Ravenna makes it easy for you to leverage your existing Knowledge Base content to power AI answers directly in Slack. First, you’ll need to connect a Knowledge source and import your documents. Head over to the Knowledge tab in the left Nav, and click the Create button to add a new folder.
Introduction

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Adding Documents

Once your folder is set up, click “Add Documents” in the top right to start importing your content. Select your Knowledge source, and you’ll be guided through an authentication flow to grant Ravenna access to your content.
Knowledge Import

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Knowledge Sources

Ravenna supports multiple knowledge sources to help you centralize your organization’s information:

Slack

Import messages and threads from your Slack channels.

Notion

Sync your Notion pages and databases.

Google Drive

Import documents from Google Drive.

Confluence

Sync your Confluence spaces and pages.

Coda

Import your Coda documents and pages.

Website

Import content from public websites.

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Chat Panel

Once your content is imported, you can experiment with Ravenna AI in our Chat Panel. Click on Chat on the top right of the KB Documents screen to open the chat panel. You can ask Ravenna anything related to the content you have imported.
Chat Panel

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Folder Hierarchy and Structure

Ravenna makes a best effort to mirror the page hierarchy and structure from your source service. This means:
  • Preserved Organization: When importing from services like Notion or Confluence, the original folder and page structure is maintained in Ravenna
  • Easy Navigation: Your team can navigate the knowledge base using the familiar structure from your source system
  • Automatic Updates: When documents are moved or reorganized in the source service, the hierarchy is updated during the next sync
This mirroring approach ensures that your knowledge base in Ravenna feels familiar and maintains the organizational logic you’ve already established in your source systems.

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Auto Sync

Ravenna supports syncing your knowledge on a daily basis. You can turn off auto-sync for your Knowledge Folder in the “Auto-sync” section of the Details panel.
Auto Sync

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Archiving Documents

Ravenna allows you to archive documents and folders that you no longer want to be used when responding to AI queries. Archived content provides:
  • Selective Exclusion: Archive specific documents or entire folders to prevent them from being used in AI responses
  • Preserved Structure: Archived content remains in your knowledge base for reference but won’t influence AI answers
  • Cascade Archiving: When you archive a parent folder, all child documents and subfolders are automatically archived as well
  • Smart Sync Behavior: During auto-sync, any new documents added to archived folders in your source system will automatically be archived in Ravenna
  • Easy Recovery: Archived content can be unarchived at any time if you need to make it available to the AI again
This feature is particularly useful for outdated documentation, deprecated processes, or sensitive information that should be retained but not actively used by the AI assistant.

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Connect to Queues

By default, Knowledge Folders are accessible to answer questions from any channel the Ravenna AI is in. If you want this knowledge to only be accessible to Ravenna in certain channels, then turn off the “Scope to all Queues” setting and select the specific Queue you want to associate with your knowledge.
Queue Scoping