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Ravenna’s /rav slash command brings powerful ticket management directly into your Slack workflow. Execute actions, view tickets, and manage your queue without leaving your conversation.
Slash command example

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Overview

Natural language

Type commands naturally - AI understands your intent and executes the right action.

Quick actions

Create, assign, resolve, and close tickets with simple commands.

Ticket views

View your tickets, approvals, requests, and more instantly.

Channel management

Connect channels, check info, and manage your availability.

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Context-aware behavior

The /rav command adapts based on where you use it.
  • Queue channels
  • Triage channels
  • DMs
  • Unconnected channels
In a connected queue channel:
  • Ticket lists show only tickets from that queue
  • Number-only ticket IDs use the queue’s prefix
  • All ticket actions are available

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Using slash commands

Type /rav in any Slack channel or DM to access Ravenna commands, so long as you have already invited the Ravenna app and connected it to the channel. You can use exact command syntax or natural language - Ravenna’s AI will understand your intent.
  • Natural language
  • Exact syntax
Ravenna understands natural language, so you can type commands conversationally.

Examples

/rav show me my tickets
/rav create a new ticket
/rav assign BUGZ-123 to me
/rav what's the status of ticket 456
/rav resolve SUPP-789
The AI intent detection makes commands more intuitive - just describe what you want to do.

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Ticket commands

Manage your tickets with these commands.

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Create and manage

Create a new ticket with a guided modal.
/rav create
Opens a modal where you can:
  • Select workspace and queue
  • Choose request type (if configured)
  • Fill in ticket details
  • Add tags and assignees
Assign a ticket to yourself.
/rav assign TICKET-123
/rav assign 123
You can use the full ticket ID (BUGZ-123) or just the number (123) if you’re in the ticket’s queue channel.
Mark a ticket as resolved.
/rav resolve TICKET-123
/rav resolve 123
Mark a ticket as closed.
/rav close TICKET-123
/rav close 123
Open a modal to edit ticket details.
/rav edit TICKET-123
/rav edit 123
Allows you to update:
  • Title and description
  • Priority
  • Tags
  • Assignee
View detailed ticket information.
/rav status TICKET-123
/rav status 123
Shows ticket details with action buttons for quick updates.

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View and track

My tickets

View tickets assigned to you.
/rav mine
Shows up to 5 tickets. If you have more, you’ll get a link to view all in the Ravenna app.
View tickets awaiting your approval.
/rav approvals
View tickets you created.
/rav requests
View tickets you’re following.
/rav followed
View all open tickets in the current channel.
/rav open
Only works in connected queue channels or triage channels.
View tickets due today.
/rav today

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Channel management

Manage your channel connection and availability.
Connect the current channel to a Ravenna queue.
/rav connect
Shows instructions for connecting the channel to a queue.
You can also use /invite @ravenna to add Ravenna to a channel.
View connection details for the current channel.
/rav info
Shows:
  • Connected queue name
  • Workspace name
  • Organization name
  • Channel type
Start receiving auto-assigned tickets from this queue.
/rav clockin
You must be a member of the workspace to clock in.
Stop receiving auto-assigned tickets from this queue.
/rav clockout

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Help

Get help with commands directly in Slack. 
/rav help
Shows an interactive help menu with:
  • Quick action buttons
  • Command categories
  • Links to documentation

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Ticket identifier formats

Ravenna supports multiple ticket identifier formats for flexibility.
FormatExampleDescription
Full IDBUGZ-123Queue prefix + ticket number
Full ID with short IDBUGZ-123-abcIncludes unique short identifier
Number only123Works in queue channels - uses channel’s queue prefix
When using number-only format, you must be in the ticket’s queue channel or triage channel.
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