After setting up your Workspace, create your first Queue and link it to a Slack channel. If you haven’t already, create a public Slack channel for requests. In this example, we use the default request channel for the IT Operations team. This channel will be where employees contact the team.
Most organizations use prefixes in channel names to clarify their purpose, like #support-it or #ask-it.
Every ticket in Ravenna belongs to a Queue. Each Queue has its own settings, integrations, and automation rules. You can connect Queues to Slack channels, enable AI-powered responses, set up email-to-ticket conversion, and more.