Get Started
Introduction
Welcome to Ravenna!
Good support starts with understanding how your team is performing. Ravenna’s dashboards help you track key metrics, spot trends, and make data-driven decisions about your support operations.
Quickstart
New to Ravenna? Check out our Quickstart guide to get up and running.
What is Ravenna?
Ravenna is a help desk tool built for teams that work in Slack. We combine AI automation with a Slack-first approach to help your team handle support requests more efficiently. Whether you’re in IT, HR, or any other department, Ravenna helps you deliver better support to your colleagues. Here’s what makes Ravenna special:Help Desk AI
Ravenna’s AI helps answer common support questions by connecting to your existing knowledge bases. It can handle basic support tickets right away, which means less repetitive work for your team and faster responses for your colleagues.Ravenna Intelligence
See how Ravenna’s AI helps your team work smarter.
Slack-First Ticketing
We built Ravenna for teams that live in Slack. Create tickets from messages, customize forms, and handle support requests—all without leaving Slack. It’s that simple.Ravenna Slack Integration
Learn how Ravenna works with Slack.
Reporting & Analytics
Good support starts with understanding how your team is performing. Ravenna’s dashboards help you track key metrics, spot trends, and make data-driven decisions about your support operations.
Ravenna Analytics
See how Ravenna helps you track and improve your support metrics.