Slack Ticketing
App Home
The Ravenna App Home is a personal Ravenna dashboard that lives natively within Slack.
Additionally, as you create and save new views in Ravenna, they’ll automatically appear in Slack.
The Ravenna Home tab brings the power of the Ravenna dashboard directly into Slack, making it easier than ever to manage and respond to your requests while maintaining your workflow.
Create New Tickets
Anyone can submit a new ticket from the Ravenna Home tab. Simply click on the ‘Create Ticket’ button, and you’ll be presented with modal that allows you to submit your ticket.
Personalized Ticket Views
The Home tab displays tickets that matter most to you. You can filter tickets by Workspace and View. Views include the following:- My Tickets: Tickets assigned to you
- My Approvals: Tickets awaiting your approval
- Queues: Tickets submitted to any of the Queues you have access to.
- Custom Views: Any custom views you’ve configured in Ravenna
Additionally, as you create and save new views in Ravenna, they’ll automatically appear in Slack.
Quick Access to Threads
Each ticket displayed in the Home tab includes a direct link to its original Slack thread. This allows you to:- Review the full conversation history
- See all related messages and context
- Continue the discussion where it started
The Ravenna Home tab brings the power of the Ravenna dashboard directly into Slack, making it easier than ever to manage and respond to your requests while maintaining your workflow.