Quickly get up to speed on any ticket using Ravenna’s AI-powered summary feature. This feature analyzes the entire ticket discussion and provides a concise overview of key points, decisions, and action items.

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How to Access

  1. Navigate to the Ticket Detail screen
  2. Click the menu button in the top-right corner
  3. Select “Summary” from the dropdown menu
Accessing the Summary Feature

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What to Expect

Once selected, Ravenna’s AI will:
  • Analyze the entire ticket conversation
  • Identify key discussion points
  • Highlight important decisions
  • Note any action items
  • Generate a clear, concise summary
Example AI Summary The summary helps you quickly understand the ticket’s context without having to read through the entire conversation history.