Emoji actions bring ticket management directly into Slack using reactions. React to messages with emojis to create tickets, assign work, update status, and more without leaving your conversation.Documentation Index
Fetch the complete documentation index at: https://docs.ravenna.ai/llms.txt
Use this file to discover all available pages before exploring further.
Ravenna uses Slack’s Reacjis system to trigger actions. Reacjis are custom reactions that perform automated actions when added to messages.
Available actions
React to any message with these emojis to perform ticket actions instantly:Ticket creation
Ticket creation
| Emoji | Action | Description |
|---|---|---|
| 🎫 | Create ticket | Creates a new ticket from the message |
Assignment and following
Assignment and following
| Emoji | Action | Description |
|---|---|---|
| 👀 | Assign to me | Assigns the ticket to yourself |
| 💼 | Assign | Opens a modal to assign the ticket to someone |
| ✋ | Follow | Adds you as a follower of the ticket |
Status management
Status management
| Emoji | Action | Description |
|---|---|---|
| ✅ | Resolve | Marks the ticket as resolved |
| ❌ | Close | Closes the ticket |
| 📖 | Reopen | Reopens a closed or resolved ticket |
Ticket properties
Ticket properties
| Emoji | Action | Description |
|---|---|---|
| 🏷️ | Tags | Opens a modal to update ticket tags |
| ⚡ | Priority | Opens a modal to update ticket priority |
| ✍️ | Edit | Opens a modal to edit ticket details |
AI and knowledge
AI and knowledge
| Emoji | Action | Description |
|---|---|---|
| ✨ | AI response | Suggests a response using AI |
| 🧠 | Generate knowledge | Generates knowledge base articles from the ticket |
Privacy
Privacy
| Emoji | Action | Description |
|---|---|---|
| 🤫 | Make private | Creates a ticket (or converts an existing one) to private. Assigns the reactor as owner |
| 🔒 | Private channel | Creates a dedicated private Slack channel for an existing ticket (with confirmation). Invites requester, assignee, followers, and approvers |
System emoji updates
Enable automatic emoji reactions on tickets when events occur. Ravenna adds emojis to provide visual feedback about ticket status changes directly in Slack threads.System emoji updates only appear in with this setting enabled.