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Due dates in Ravenna help your team manage time-sensitive tickets and ensure important tasks are completed on schedule. Whether you’re tracking project deadlines or compliance requirements, due dates provide visibility into what needs attention and when.

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What Are Due Dates?

Due dates are optional deadlines you can set on tickets to indicate when they need to be completed. They help prioritize work, manage expectations, and ensure nothing falls through the cracks. Key Features:
  • Optional deadlines - Not all tickets need due dates
  • Date-based deadlines - Set due dates by day for ticket completion
  • Full-day inclusive - Due dates include the entire day, so tickets aren’t overdue until the next day
  • Visual indicators - See approaching and overdue tickets at a glance
  • Event tracking - All due date changes are logged in ticket history

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How Due Dates Work

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Setting Due Dates

Due dates can be set and modified in several ways:
  • Manual updates on existing tickets
  • Workflow automation that sets due dates based on conditions

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Due Date Tracking

When you set or change a due date:
  • The new due date is saved to the ticket
  • A due date event is recorded in the ticket’s activity history
  • Visual indicators update throughout the interface
  • Team members can see the deadline in ticket lists and details

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Setting Up Due Dates

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Manual Due Date Assignment

1

Open Ticket

Navigate to the ticket you want to set a due date for.
2

Edit Due Date

Click on the due date field or edit button in the ticket details.
3

Select Date

Choose the specific date when the ticket should be completed. The due date will be automatically saved after you make your selection.

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Using Due Dates

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In Ticket Management

Filtering by Due Date:
  • Filter tickets by specific due date ranges
  • Show only overdue tickets
  • Find tickets due within a certain timeframe
  • Create saved filters for upcoming deadlines
Sorting and Organization:
  • Sort tickets by due date to see the most urgent first
  • Group tickets by due date ranges (overdue, due today, due this week)

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Visual Indicators

Due dates appear throughout Ravenna with:
  • Due date badges showing the deadline
  • Color coding for overdue, due soon, and future due dates
  • Dashboard widgets highlighting approaching due dates

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Due Dates in Workflows

Due dates can be used in workflow automation: Workflow Triggers:
  • Trigger workflows when due dates are set or changed
  • Create alerts for approaching due dates
  • Set up escalation for overdue tickets
Workflow Actions:
  • Automatically set due dates based on ticket properties
  • Update due dates based on ticket progress
Conditional Logic:
  • Use due dates as conditions in workflow rules
  • Create different processes for urgent vs. routine deadlines
  • Route tickets based on due date proximity

Workflow Automation

Learn how to automate due date management with workflows.

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Analytics and Reporting

Use due dates in your analytics and reporting:
  • Track completion rates against due dates
  • Monitor overdue tickets and resolution times
  • Analyze team performance on deadline adherence
  • Identify bottlenecks causing missed deadlines
  • Review due date changes in ticket event history

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Summary

Due dates in Ravenna provide a powerful way to manage time-sensitive work and ensure important tasks are completed on schedule. By setting clear deadlines, tracking progress, and using visual indicators, your team can stay on top of commitments and deliver results on time. The due date system integrates seamlessly with workflows and reporting features, giving you comprehensive control over deadline management. Use due dates strategically for the most important tickets and leverage automation to streamline your team’s deadline tracking process.