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Ticket replication keeps tickets synchronized between Ravenna and external ticketing systems. When enabled, tickets are automatically replicated in both directions to maintain consistency across platforms.

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How it works

Ticket replication provides bidirectional synchronization between Ravenna and external systems:

Ravenna → External System

  • New tickets created in Ravenna can automatically create corresponding tickets in external systems
  • Updates to ticket status, priority, assignees, and comments sync to external systems
  • Maintains links between Ravenna tickets and their external counterparts

Ravenna ← External System

  • Webhooks from external systems automatically update linked Ravenna tickets
  • Changes to status, comments, and assignments flow back to Ravenna
  • Preserves ticket history and context during synchronization

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Prerequisites

Before enabling ticket replication, ensure you have:

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Configuration

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Queue-level settings

Ticket replication is configured per queue in your queue settings:
1

Navigate to queue settings

  1. Go to Queues in your workspace
  2. Select the queue you want to configure
  3. Click the Settings tab
2

Configure ticket replication

  1. Click Ticket Replication in the left sidebar menu
  2. You’ll see options for each connected integration
  3. Configure the replication direction for each integration:
    • Ravenna → [Integration]: Replicate new Ravenna tickets to the external system
    • [Integration] → Ravenna: Replicate external tickets to Ravenna via webhooks
3

Save your settings

Toggle the desired replication options and settings will be saved automatically

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Supported integrations

Ticket replication is currently available for:
https://mintcdn.com/ravenna/sHkIxR1kZRcsw3Gd/icons/linear.svg?fit=max&auto=format&n=sHkIxR1kZRcsw3Gd&q=85&s=050100e23ca2c22c12d3a01ea83845c4

Linear

Issues, projects, teams, and workflow states

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Troubleshooting

Cause: Integration disconnectedSolution:
  • Check integration connection status in Settings > Integrations
  • Try disconnecting and reconnecting the integration
Cause: Only one replication direction enabledSolution:
  • Verify both replication toggles are enabled in queue settings

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Best practices

Start with one direction: Enable Ravenna → Linear first to test the integration before enabling bidirectional sync. Monitor initial sync: Watch the first few replicated tickets to ensure field mapping works as expected. Use consistent workflows: Align status workflows between Ravenna and Linear for smoother synchronization.