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Views help you organize tickets by saving your display preferences, filters, and sorting settings for quick access to different workflows.
Introduction

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Understanding Views

Views store your customized configuration for how tickets appear in lists and tables. Each view remembers your preferred display mode (table, list, or kanban), filters, grouping options, and sorting preferences, making it easy to switch between different ways of organizing your work. Views appear in your sidebar navigation and can show unread ticket counts to help you stay informed about new activity.

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View Display Modes

Views support three display modes: Table for detailed analysis with customizable columns, List for streamlined readability, and Kanban for visual workflow management with columns organized by status or other criteria.
Introduction

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Customizing Views

Filters: Apply filters by status, assignee, priority, or due date to focus on relevant tickets. Grouping: Group tickets by status, assignee, priority, or parent ticket to organize them into logical categories. Sorting: Sort tickets by creation date, priority, due date, or title to prioritize your work.

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Managing Views

Introduction

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Creating Views

Create new views to save specific configurations for different workflows or responsibilities. For example, you might create separate views for urgent tickets, your assigned work, or tickets in specific queues.
Introduction
From Sidebar: Use the + button in the Views section to create a new view. Set the view name, add an optional emoji, and choose whether it should be private (visible only to you) or shared with your workspace.

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Editing Views

When you modify filters, display modes, grouping, or sorting for a view, your changes are automatically saved and stick to that view permanently. This makes it easy to adjust your views as your needs change - simply make the adjustments and your configuration is preserved every time you return to that view. Workspace members can edit shared views, but private views can only be edited by their owner.

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Deleting Views

Views can be deleted by their owner or any workspace member (for shared views). Private views can only be deleted by their owner.

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View Collections

View collections provide a folder-like structure for organizing multiple related views. Collections help manage large numbers of views by grouping them logically and reducing clutter in your sidebar navigation.
Introduction

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Creating Collections

Create collections to group related views together. For example, you might create collections for different projects, teams, or workflow stages, with each collection containing the specific views relevant to that area.
Introduction
From Sidebar: Use the + button in the Views section to create a new collection. Give it a descriptive name and set it as private or shared. Note that private views can only be placed in private collections, and public views can only be placed in public collections.

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Managing Collections

Collections can be edited and deleted by their owner or any workspace member (for shared collections). Private collections can only be managed by their owner. You can move views between collections using drag and drop functionality in the sidebar.
Introduction

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Working with Views

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Switching Views

Click on any view in the sidebar to instantly apply its configuration to your ticket display. This immediately updates your filters, grouping, sorting, and display mode to match the selected view’s settings.

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URL Navigation

Views are accessible through direct URLs, allowing you to bookmark specific views or share them with team members. Switching views updates the browser URL, enabling deep linking to any configured view state.

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Unread Notifications

Views display notification badges showing the count of unread tickets that match the view’s criteria. These badges help you quickly identify which views contain new activity requiring your attention.

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Summary

Views provide powerful customization for how you see and organize tickets in Ravenna. By saving your preferred filters, display modes, grouping, and sorting settings, views help you work more efficiently by providing instant access to the exact ticket organization you need. View collections add organization capabilities with privacy controls. Combined with unread notifications and URL-based navigation, views create a comprehensive system for managing how you interact with tickets across different workflows and responsibilities.