What Are Applications?
Applications represent the external tools and services your organization uses - from productivity software like Slack and Notion to specialized business applications. Ravenna helps you integrate with Okta for automated user provisioning, manage access requests with approval workflows, and provide context for tickets through custom fields.Okta Integration
Learn how to sync applications from Okta for seamless access management.
Key Features
Okta Integration
Applications can be automatically synced from your Okta organization, bringing your existing application catalog into Ravenna. Benefits: Your Okta applications appear in Ravenna automatically, creating a single source of truth for your application catalog. Approved access requests can trigger Okta group assignments for automated provisioning, and you can manage application access without switching between tools for centralized management.Access Control & Approval Workflows
Every application can have a designated approver who reviews and approves access requests. This ensures proper governance while maintaining security standards. How it works: Set an approver for each application, then users request access through tickets or workflows. Approvers review and approve or deny requests, with automated provisioning available when integrated with Okta.Ticket Integration
Applications help provide context for tickets through custom fields. Your team can associate tickets with applications using custom fields and provide context for support teams about which application the ticket relates to.Setting Up Applications
Okta Application Sync
If your organization uses Okta, you can automatically sync applications:1
Configure Okta Integration
Ensure your Okta integration is properly configured in your organization settings.
Okta Setup Guide
Learn how to connect your Okta organization to Ravenna.
2
Sync Applications
Applications from your Okta organization will automatically sync to Ravenna, bringing over application names and basic information, associated Okta groups, and user assignments and permissions.
3
Application Owners
For synced applications, Ravenna automatically pulls in the application owner from Okta to handle access requests.
Creating a New Application
1
Add Application
Click the Add Application button to create a new application entry.
2
Fill Basic Information
Provide the application details including the name (display name for the application), domain (the application’s web domain - optional), and price (cost information for budget tracking - optional).
3
Set Approver
Choose a team member who will be responsible for approving access requests for this application.
4
Associate with Workspaces
Select which workspaces should have access to this application.
5
Save Application
Click Save to create the application. It will now be available for use in tickets and workflows.
Accessing Application Management
1
Navigate to Settings
From your workspace, click on Settings in the left sidebar.
2
Go to Applications
In the settings menu, find and click on Applications under the Platform section.
Using Applications
In Custom Fields
Applications can be selected in ticket forms through custom fields: Application Select Field: This field allows users to choose which application their ticket relates to, provides context for support teams, and helps categorize tickets by application. Application Group Select Field: This field shows Okta groups associated with specific applications, enables users to request access to specific application groups, and triggers automated provisioning workflows.In Workflows
Applications can be targets for various workflow actions. You can add users to applications when access is approved, remove users from applications when access is revoked, trigger notifications when application access changes, and create approval tasks for application access requests.Workflow Automation
Learn how to automate application access management with workflows.