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Want to handle support tickets via email? Ravenna’s got you covered. Each queue gets its own unique email address, so you can manage multiple support inboxes without breaking a sweat. To get started, head to your queue settings and click on the Email option in the left navigation. Make sure to toggle on “Allow inbound emails to be sent to this queue” - this is the magic switch that turns your queue into an email inbox.
Introduction

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Email Allowlist Settings

By default, Ravenna only accepts emails from addresses that match your organization’s domain. But we know that’s not always enough - sometimes you need more control over who can email your queue.

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Guest Users

When you enable Guest Users, Ravenna becomes more welcoming to external email addresses. Think of it like having a bouncer at the door - you can let everyone in, or create a VIP list of specific email addresses and domains.
Introduction
When someone from outside your organization emails your queue, Ravenna automatically creates a Guest user record. Don’t worry - these guests won’t have access to your Ravenna instance. We just use these records to make sure your email replies reach the right people.