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Ticket links in Ravenna help you connect tickets to external resources, documents, and systems. Whether you’re linking to a GitHub issue, a design document, or syncing with external ticketing systems, links provide valuable context and enable seamless integration with your existing tools.
Introduction

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What Are Ticket Links?

Ticket links are external URLs associated with tickets that provide additional context, resources, or integration with other systems. They serve as bridges between your Ravenna tickets and external tools your team uses. Key Features:
  • External URL connections - Link to any external resource
  • Custom naming - Give links descriptive names for easy identification
  • System integration - Bi-directional sync with external ticketing systems
Ticket links come in two main forms: Manual Links:
  • URLs you manually add to provide context
  • Reference documents, pull requests, or external resources
  • Simple name and URL pairs for easy access
System Integration Links:
  • Automatically created through external system integrations
  • Bi-directional sync with tools like Slack, Jira and Linear
  • Real-time updates and webhook connections
When you create or manage ticket links:
  • Links are associated with specific tickets
  • Each link has a name and URL for easy identification
  • Links are visible to anyone who can access the ticket
  • External system integrations can create webhooks for real-time updates
Introduction
1

Open Ticket

Navigate to the ticket you want to add a link to.
2

Access Links Section

Find the links section in the ticket details.
3

Add New Link

Click “Add Link” or the plus button to create a new link.
4

Enter Link Details

Provide:
  • Name: A descriptive name for easy identification
  • URL: The external URL you want to link to
5

Save Link

Click “Save” to create the link. It will appear in the ticket’s links section.
Some links are created automatically through system integrations: Slack Integration:
  • Automatically creates links when tickets are created from Slack messages
  • Provides direct access to the original Slack conversation
Jira Integration:
  • Creates links when tickets are synchronized with Jira issues
  • Enables bi-directional updates between Ravenna and Jira
  • Maintains real-time sync through webhooks
Linear Integration:
  • Automatically links when Linear issues are created
  • Provides direct access to Linear workspace issues
  • Supports workflow automation between systems
Introduction
1

Locate Link

Find the link you want to edit in the ticket’s links section.
2

Open Edit Options

Click the edit button or dropdown menu for the link.
3

Update Details

Modify the name or URL as needed.
4

Save Changes

Click “Save” to update the link.
Introduction
1

Select Link

Find the link you want to remove in the ticket’s links section.
2

Delete Action

Click the delete button or select “Delete” from the dropdown menu.
3

Confirm Deletion

Confirm the deletion when prompted. This action cannot be undone.

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Accessing External Resources

Quick Access:
  • Click any link to open the external resource in a new tab
  • Links display with favicons and domain information for easy identification
Context and Reference:
  • Use links to provide additional context for tickets
  • Reference related documentation, pull requests, or external issues
  • Share resources with team members working on the ticket

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Summary

Ticket links in Ravenna provide powerful connections between your tickets and external resources. Whether you’re adding simple reference links or enabling sophisticated bi-directional integration with external systems, links enhance context and streamline workflows. Use links to bridge your Ravenna tickets with the external tools your team depends on, creating a unified workspace that spans multiple systems.